Subway — Restaurant in Pennsylvania

I don’t normally write reviews, but the most ridiculous thing just happened. I ordered a salad for a client and they prefer chicken on the side. I have ordered from several different subways and this is never a problem. While asking, the original person said, “Sure” but before she could continue this other woman chimes in that “we can’t put the chicken on the side.” I was confused but said, “ok put it on it then.” Then while I was checking out, she comes back over and says, “we can put it in a cookie bag.” I told her it was fine, just leave it on the salad. She proceeds to put it in the cookie bag and hand it to me. So what exactly was the purpose of all of this? Hell if I know, but I won’t be back to this location. How are you going to tell me you can’t do something, then say you can, then the customer says no it’s fine, then you do it anyway? What? The other two people she worked with were completely friendly and fine, but the manager has terrible customer service issues and apparently can’t seem to listen to what people say. Both stars are for the other two employees who were friendly and polite, they are both 5/5 in my opinion, but the manager could learn a thing or...

I wish there was an option for no stars. I placed an on line order to be picked up on my way home. I Opened my sandwich to see just meat ...no requested toppings, no dressing. Just meat and bread. When I called the store the first young man taked to me with respect and patience, he then handed the phone to the manager who did nothing but speak over me. I waited to hear what he had to say,when I tried to respond he again spoke over me. I asked the manager if I could speak to the first gentleman, I told the manager that he had better customer service skills then him, instead he hung up on me. I will be following up with corporate Subway. I understand he wanted to fix my sandwich, all I had to do was drive 35 minutes to get it. I wish the manager would have listened to what I had to say, maybe we could have just gotten a store credit or better yet my money back for that meal. The subway in Hermitage Pennsylvania is the worse. Please save yourself the hassle and gO...

I used to work at a subway for three years, I was the assistant manager. The sliders are fairly new when they first came out you weren't allowed to change anything on them besides the dressing, but they changed that policy and if you don't want something that comes on it you can substitute it. The lady there argued with me and told me that I could not get something else because I didn't want something that came on it. I didn't want anything extra added on it just simply exchange what I didn't want. I know I'm a delivery driver and I travel all day for work so I go to different Subway's this is the only Subway I've ever had a problem with. I ended up getting a 6 inch sub instead and the bacon and chicken was still cold, I ended up throwing my sub away because I was about 5 miles down the road before I even...