Broussard's Bayou Grill & Cajun Market - Pensacola — Restaurant in Pensacola

UPDATE: MY SON HEARD FROM THE MANAGER AND THEY RESOLVED THE ISSUE! I AM HAPPY THAT THEY LISTENED AND WERE CONCERNED WITH WHAT HE HAD TO SAY!

My son got married on June 16th. Broussard's catered the meal for my son's reception! Besides the meal, we ordered appetizers to be served between the wedding and reception time while my son and his bride were having pictures taken! After the wedding I was standing out in the area where appetizers and lunch would be served. I noticed the lunch food was already in the warmers, but there were no appetizers. I went up to the caterer to ask about appetizers and was told the oil was heating up slowly. The caterer pulled into venue at the same time we did. Plus wedding started 30 minutes late so it seemed like adequate time to heat oil up. Appetizers didn't come out for over an hour late. When they finally came out nobody was up at table to serve the guest so we ran out of appetizers. Shrimp had to be brought out before lunchtime so guest wouldn't notice the appetizers running out. Also my son payed a cleanup fee and the caterer left before dishes were all removed from tables. We ended yoo cleaning the remainder of the mess up. My son called today to speak to manager. Hopefully they will return his call. The food was really good, but it was very stressful as the mother of the groom having to feel like I needed to apologize to hungry guest about delayed appetizers. If it wasn't for those issue's, I would have given a higher rating! My mother in law used to own a restaurant and she said that there was ample time to have heated yup the oil in fryer. As a parent you always want your children's wedding day tho run smoothly and that wasn't smooth with...

I appreciate the response below from the owner and will revise my review, although, we were disappointed, I think I am most disappointed because I have told multiple people how good this place is. From beginning to end our experience was not good. They did not have the cider that was on the "Revised" beer menu, nor did they have a cider to replace it, the excuse was a "problem with our distributor". (This cost the server at least 4 beers from being ordered because I didn't order a beer since you didn't have a cider for my wife) We ordered boudin spring rolls and 3 lbs of crawfish, which seemed pretty pricey but that's what we wanted, so we were willing to pay the premium, unfortunately, 1/3 of our 3 lbs were straight tails (meaning they were dead before they were cooked), if you are going to charge a premium for your crawfish, then you should remove most of the straight tails. Also, we do not believe that our crawfish were cooked the same day they were ordered, they were tough, not warm, and had no juice or spice. On top of that, our server forgot to put in the order for the spring rolls, when she delivered the crawfish, she told us the spring rolls would come right out, but 15 minutes later she came to check on us and asked us if we wanted the spring rolls because she wasn't sure (obviously she forgot to put them in and tried to play it off). I hope my review is helpful because I think this is a great concept, with a unique menu, especially the build your own grit bowl, but the poor service, and bad crawfish is really going to make it difficult for me to want...

We stopped here for lunch. Had picked it because of the good ratings it recieved and because we hadn't had good cajun since our last trip to NO. We did not find good cajun here though.

My husband ordered a muffuletta and a cup of crawfish & corn bisque. The soup came after everything else and he said it was bland. The muffuletta was the skimpiest muffuletta. It was all bread with little filling. The olive salad on it had a somewhat nice flavor, but was hardly on the sandwich. The only part of his lunch he really enjoyed was the jalapeno cornbread.

I had the Grits-A-Gumbo. I did like the crawfish sauce that was on it. The shrimp & oysters were good too. The grits however were unbelievably bland, and they were lukewarm. Even mixed with the sauce they were lacking flavor. I basically ate the top of the dish as that was the part with the flavor.

The service was lack-luster. They were not slammed as there were several tables open. It took a while to get our order taken and longer to get our food. People that came in after us and ordered after us got their food well before us. However, the server was pleasant.

Our experience might be uncommon for this place, but it was a highly...