Dunkin' — Restaurant in Pequannock Township

When you order a ham and cheese on roll, and they try to keep putting on mustard or some other condiment it makes no sense. In Texas a customer who eats in the store NEVER pays for a refill, yet you charge--even Starbucks does not charge if you do not leave the store. I spoke clear and precisely when I ordered--"Can I please have a ham and cheese no mustard on french roll, yet they asked several times before I received my sandwich what did I want on it--to which I answered "Nothing else please" They did not seem to understand nothing else!! Very poor CUSTOMER SERVICE, and charging people who eat in store for a refill on tea is just not good business practices. --Will never stop here again, Starbucks app holders never get charged for a refill on tea, and never got my order...

Went to get a coffee on my break, and witnessed the manager taking the display by the registers an taking out the muffins on display and aggressively tossing them onto the counter as shes yelling "what did I tell you, I don't want muffins in here, I want donuts. Nothing but donuts" to the employees behind the counter. As there was other customers sitting down and having coffee. Then I also witnessed her raising her voice at another employee behind the counter off to the side. This lady needs to take a nap and a reality check because that is no way to talk to...

I went in today at 3pm. This guy was all by himself, but he was social and outgoing. I worked at Dunkin for over 10 years, and I have to say that this employee made my food perfectly, all while keeping the store clean. He even gave me a few extra munchkins in my order for waiting. Wish he didn't have to be alone, since there was a bit of a line forming. This store only gets lower stars for how depressing the inside looks with Dunkin's "new" millennial grey themeing. Otherwise, this employee deserves some recognition (if you can find out who it...