Came to dinner with my girlfriend and as she took her first bite she almost threw up as she pulled out a long piece of hair out her mouth. We called the waiter and they took the fried plantains and replaced it with white rice. Every single waitress and waiter came to our table and asked how we were doing as they joked about the hair. When we asked for the check they did not provide any kind of credit. When asked we were offered a reduction of a bottle of water which they charge $1.50. I told the waiter this was unacceptable. The waiter went back and asked the waitress behind the register and came back and told us no credit would be given. I provided my credit card and expressed how disappointed we were. After waiting for more than normal to have my payment processed they came back with a discount. At that point I told the waitress I don’t want the discount, we were insulted by their initial response and lack showing respect to their customers. The food is very good unfortunately the treatment to their customers needs to be corrected. As I ate my dinner the one waitress was picking the waiters hair as if he had something in it. Why would you play with hair in a restaurant while your customers are eating. Extremely...
Read moreMy family and I have enjoyed the meals from here, however no one at the Perth Amboy location speaks english. It's super hard to communicate with them as far as placing an order. I understand their native language is spanish but they should be able to run a business with the understanding that NOT only spanish speaking customers will be giving them business.. hopefully they can consider having a bilingual employee.I do not like the fact that they charge a delivery fee plus an extra percentage if a credit card is used. I once did the delivery and to my surprise saw the delivery fee (I was not informed of this when I placed the order) still I absolutely tipped the driver but the total amount of my bill was way higher then is should have been. I will never opt for delivery again. If I even decide to continue giving this place any business.. which is a shame bc again the food is actually very...
Read moreThe food was bad.. the pollo a la brasa was dry, and the anticuchos were dry, too. The service was ok, but I don't really agree that they include the tips automatically, the servers only take your order and bring the food to your table, but they don't really checking the table if everything is OK, if you need something else, they don't pick up the dirty plates, you need to call them and asking if they can pick up your dirty plates. Three servers for a very small restaurant, and no one can't take care of a table professionally. And one more last thing, there's only one bathroom for men and women and crews ( the bathroom is totally a disaster) super dirty. I don't really recommend the kind of restaurant. Bad food, bad service, dirty bathroom. I don't want to imagine how the...
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