Dairy Queen Grill & Chill — Restaurant in Peters Township

TO THE OWNER...YOU ARE A TOTAL CHEAPSKATE. EVERYTIME WE GET A BLIZZARD IT HAS NOTHING IN IT! FOR GIGGLES LAST TIME WE WENT I ASKED FORE TRIPLE STUFF. THE GIRL WAITING ON US LAUGHED, BUT I SAID IM SERIOUS. GUESS WHAT, THERE WAS STILL LESS TOPPING IN IT THAN ANY OTHER DQ IN THE AREA. OUR FAMILY IS SO UPSET ABOUT THIS BY THE WAY THAT WE ARE GOING TO REPORT YOU TO CORPORATE DQ AND THE BBB, INCLUDING LOCAL NEWS MEDIA TO EMBARASS YOU. STOP RIPPING PEOPLE OFF!!! IF WE WANTED A LARGE BLIZZARD WITH 1/16th A CUP OF TOPPING WE WOULD ORDER IT THAT WAY. FOLKS READING THIS DONT BELIEVE ME? WELL THE OWNER KEEPS CONTACTING GOOGLE TO PULL DOWN OUR REVIEWS!!! WHAT YOU IN ESSENCE ARE TRAINGING YOUR KIDS TO SERVE IS A CUP OF PLAIN VANILLA SOFT SERVE INSTEAD OF A BLIZZARD. SHAME ON YOU...TO SAVE A LOUSY FEW CENTS ON A ALREADY WAY OVER PRICED $6+ DOLLAR NOVELTY. PATHETIC. THE WAY THIS WAS NOT A ISLOATED INCIDENT, EVERY ONE OF OUR SAY 12 TRIPS YO YOUR ESTABLISHMENT WERE PRECISELY THE SAME, BASICALLY ZERO TOPPINGS SO DONT TRY TO COVER YOUR TRACKS...YOUR PURPOSELY TRAINING THESE KIDS TO RIP CUSTOMERS OFF!!! THATS MCMURRAY DQ....SO DONT SAY YOU WERE NOT WARNED IN ADVANCE. AGAIN, WE VISITED THE MCMURRAY LOCATION FOR WELL OVER A YEAR AND EVERY BLIZZARD HAD BASICALLY NOTHING IN IT. OVER THE LAST 3 MONTHS ALL, YES ALL BLIZZARDS AT 3 OTHER SURROUNDING DQ LOCATIONS WERE LOADED WITH TOPPINGS AS THEY SHOULD BE! AGAIN, WHOMEVER OWNS THE MCMURRAY LOCATION IS A CROOK. p.s. - the photo with nothing in it was from the mcmurry location, WITH TRIPLE STUFF!!! The other photo, with A TON OF TOPPING, was single stuff from another nearby DQ. UNREAL THE...

I have no idea what was going on, but it was a nightmare getting my order. I pulled up to the drive thru and there was already one car in front of me at the screen. It took about five minutes until they finished up, and when it was my turn I realized why. I was told to wait, so I did for about another five minutes before he said “Hold on”. So I did, for ten minutes of silence. When I finally got someone I had to repeat myself multiple times. I said a two for $5 with a double cheeseburger and pretzel sticks and after a minute of silence he says “pretzel sticks and a drink?”. I say I want my cheeseburger without pickles and mustard, a long silence again and then he asks “without pickles and ketchup?”. It happened with more parts of my order, but let’s just say it was a nightmare. It took over five minutes for me to get to the window, and after taking my card he groans and asks if I can pay with cash. I never carry cash so I was lucky I could pay for the food I had now spent over twenty minutes waiting for. My blizzard was soupy so he couldn’t flip it, but at that point I just wanted to leave.

I was having a rough day so I wanted to get some food and go to the lake. I get to the lake and lord and behold; my pretzel sticks are missing, and there’s stuff I said not to put on my burger. My plans? Ruined. Once I go back to get my order fixed I don’t think I’ll be coming back. I don’t know if they need more staff or what, I just wish there had been some sort of remediation for my wait, and the hassle of getting my order, and the fact that somehow things were...

Service was acceptable for a busy, warm Saturday in June, but could have been a touch more engaging since the only job of the front counter worker was to interact with the customers (was not making the food or ice cream). My party ordered a medium and a large chocolate cone and a medium Oreo Blizzard, and while the cones were perhaps a touch under-sized based on past experience at other locations, the Blizzard had a reasonable amount of cookie pieces and was well blended, a rarity in today's world. The largest negative was that a not-that-small puddle of something appearing to be strawberry syrup was dripped on the floor near the counter and nobody noticed or was cleaning it. The counter worker\ice cream server walked through it no less than twice. Could stand to be cleaner and a bit cheerier, but average effort gives average...