Freddy's Frozen Custard & Steakburgers — Restaurant in Pflugerville

If I could leave a -5 star, I would. Hands down, worst service I have ever received in my entire life. I first want to start out by saying that I am incredibly understandable when it comes to issues in food service as I am a manager and a server, and have been for 15+ years. I hate leaving bad reviews and I usually done. But I have to share this with you. I had a shockingly horrible experience here. The employees shouted angrily towards me, mixed up my order numerous times, refused to make the food I ordered, and once arrived with order food was cold as can be. I came here thinking the location closed at 11 because that’s what Google and Yelp reflect. When I arrived there were 4 people ahead of me. When it was my turn, I was told that they can’t make fried items because they already closed appliances down. They actually close at 9. When I realized this I apologize, told them it was my first time here, and thanked the cashier for taking my order late in the evening, and even apologized for keeping them late. The cashier allowed me to order items that were unavailable, and I was reprimanded for it by a harsh “we can’t make fried items, I already told you” to me. Right after that, the cook complains loudly “why are we getting orders”. The manager (Amanda) was nearby, and i asked for help to refund the unavailable items. I thought she would be helpful, and offer up an apology because the employees were being really unkind, and blatantly rude. I don’t mind that you guys can’t make my food, just be nice about it. Anyway, after all was said and done, my order was ready. I noticed we were missing a burger and I told someone. Obnoxiously, the same person that shouted at me earlier yelled heard me telling the person that there’s an item missing, the young women shouted hostile “ I already told her 3 times that we can’t make fried things”. I have no idea why the person was so angry plus I didn’t order any fried item, I was missing a burger. When I arrived home my food was cold. Not sure how that happened because I live 1 minute away from the location. I can’t get anyone from the location to answer the phone to complain to the GM, I’m fact Amanda said there isn’t a GM at this location, go figure. I did reach out to another GM at a different location who assured me he would get me into contact, and I’ve heard nothing at all.

So that’s my...

On March 4, 2023, my family and I were traveling for a baseball tournament and often look for Freddy's during our travels. We are frequent customers of Freddy's all over the state. While traveling we decided to stave off our hunger for 45 minutes so we could get to one of our favorite restaurants. We were even introducing a friend to Freddy's for the first time. We ordered three #1 Freddy's Original Doubles (one with meat and cheese only, one Freddy's single with meat and pickles only), one hotdog, and a five-piece chicken tender combo. Our meat and cheese only burger came with pickles and our meat and pickle burger came with cheese. We know this happens and were not upset. We kindly went up to the cashier and asked for the order to be corrected. The cashier began to assist us, but the cooks told her that we were given a plain burger. The cashier, cooks, and other attendant began arguing with us about the order. I walked back to the counter with each of our meals and showed them that we had cheese on a burger that was supposed to have no cheese and pickles on a burger that was supposed to have no pickles. The staff continued to argue with me and finally worked on correcting the order. Once the burger that was supposed to have no pickles was corrected, the staff forgot our French fries. We again kindly asked for French fries and we were told that the burger had no fries. We showed them the receipt and informed them that we burger we returned had fries with it. Begrudgingly they gave us the fries. We are enormous Freddy's fans but would never visit this location again. The customer service at this location was by far the worst customer service we have ever received at...

Uprofnt, the 2 stars are NOT because of the employees here today.

Whoever owns this franchise location needs to get back there an help or pay more to the employees here. These poor, kind employees are struggling to keep up. Freddy's has been here a while, and it's popular. They're being set up to fail because you can't hold staff with little to no incentives. If the owner is the "no one wants to work" kind, then they need to really get back there and see what needs to change. Look hard in the mirror because this isn't sustainable. THREE people on a Saturday? Why would they want to stay working here if all that happens is stuff breaking, rush after rush, and miscommunication. They are clearly trying THEIR BEST with what they have, but you lose motivation and energy exhausting yourself with quick-fixes and bandaids because bothered to invest in people and instead just let's them run themselves ragged until they leave and have to be replaced - IF they can find anyone to work for such low pay. This is a job, teen, adult, it doesn't matter. Fair pay for fair work, or make the job more manageable and not so stressful. Kids nowadays can play video games for money or start a TikTok brand. What's the incentive to work for so little with no help?

Just saying I love Freddy's, and I don't want to see anything happen to it. It's cute and fun, just not when you're having to wait and see the employees struggle when you're rushing to do your weekend errands. 😞 These are our community members too, we want everyone happy and succeeding in...