Papa Johns Pizza — Restaurant in Pflugerville

I made a pick up order online at 6:13pm for 4 Papadillas, a large specialty pizza, 8 wings and a 2 liter soda. It said it'd be ready in 40-50 minutes. I got to the store at 6:50 to where the front counter guy (about 5'8" average build with close to a mullet of blonde hair somewhere in his 20's) told me it'd be another 15 minutes. I stood in the corner observing everything from then on where a slew of "that's F'd up" events crossed my mind too many times: An angry customer came in with an issue about his wings and his call about the issue getting hung up on (by the front counter guy) after saying he couldn't help the guy (believable after my observations). The self proclaimed manager, Gus (about 6', very slim white male in upper 20's-mid 30's), was summoned to where he only offered to make another order of wings but didn't offer anything for his inconvenience (traditional in these events). After that, a lady asked about her order that was taking over 1.5 hours at the time so she asked to cancel her order and get her money back. The counter guy completely ignored her and asked the next customer in line what they needed! Complete shun! Gus was eventually summoned again after a second customer requested their money back to where Gus left his dough prepping station to handle the issues on the computer. When he was done, without washing his hands, he went back to dough prepping. That's when I called him over and informed him of his service counterman's reluctance to deal with fairly easy discrepancies and then about his health code violation of cross contamination between a keyboard (used by multiple employees) and the food product. He didn't respond but went back to his station. Multiple customers would ask about their orders and he'd ignore them. They went with the standard "we're really busy" but I use to manage the Pflugerville Pizza Hut when it was a restaurant/buffet on top of the carry out+delivery right next to a highschool with a lot of activity with an equal inside staff (6, excluding delivery drivers) and never had these issues that weren't easily fixed to satisfy the customer. I counted 6, with each station manned at Papa John's as well. I finally got my order at 7:16 but they got it wrong (got Jalapeno poppers instead of my wings) so I had to get those replaced. Finally by 7:27 I was out of there. The only reason for 2 stars and not the one is because the cook and the packer did their jobs perfectly; food tasted great and the correct sauces were with them. The service counterman needs to be put as cook, as he can't/won't deal with customers there and Gus needs more training in conflict resolution and health codes. We'll take our business to either Pizza Hut or Dominos...

I placed an order through the Papa John’s app for a delivery at 11 AM. At 11:24 my child’s teacher lets me know it hasn’t been delivered yet so I call the store. I’m told the driver left 11 minutes ago and should be there any minute. I call back 11:51 because the order is still not delivered and the gentlemen proceeds to tell me there is nothing he can do about it and is refusing to offer a resolution so I suggest they remake and resend them. He proceeds to accuse me of yelling at him (I did not) and anytime I attempt to speak he speaks over me - not hearing anything I’m asking or saying. Eventually this results in him raising his voice and hanging up.

I call back and request to speak to the manager. Speaking with him he apologizes but you can tell it’s not sincere. I explain what’s happened and then offer to even come pickup the pizzas and take them to my child’s school. He agrees. I then get a call the others were finally delivered right at an hour late. The reason this was a big deal is because this was food to feed 3 year olds who didn’t pack any other options for their lunch at school.

I call back to let them know the others were delivered and asked that they pay it forward with the ones they were remaking. He won’t do that so I suggest he offer it to his employees to feed and he suggests that since they are my pizzas they won’t eat them…

This store is run by young unprofessional people and I cannot believe how this whole situation was handled. I sincerely hope no one goes to this store and expects any level of decent service because they don’t know how to offer that. It’s clear they don’t know what it’s like to be compassionate nor helpful. Even when I tried to turn things around (right, wrong, or indifferent) they treated me poorly - when my order was the one an hour late with 0 explanation as to why. They were upset that I was...

I have been ordering from this location for 4 years now and NEVER a problem, the food quality is great, good menu choices and food is ALWAYS hot and delicious. I am always highly satisfied. I normally choose pick up for my orders. This last time I chose delivery. I was quoted 30 minutes and an hour went by when I received a call from door dash saying the driver with my food was at a post office and that my address line 1 did not come through from Papa Johns. When i asked what options I had they just said we can still bring the food. I was upset because why didn't the driver ask the store before they left if not showing or even call me when they picked up my order to get my address. Door dash customer service who contacted me was NO help. Just said where driver was and asked for my address so can drop off. I called Papa johns and got to speak to the Mgr. Jeremy. I explained to him the situation and how I was no longer comfortable consuming the food that was out with the driver all this time and it would be cold. Jeremy listened attentively apologized and advised he would have my order re-made and I could come pick it up. That he would handle cancelling the order with door dash. Jeremy made EVERYTHING OKAY and as normal the meal was WONDERFUL hot and delicious and just as ordered. Thank you Jeremy for caring for your customer and making it right!!! I recommend this Papa Johns to everyone in Pflugerville area looking for good food with great price and specials! Thank you Jeremy and Pap...