Chick-fil-A — Restaurant in Phenix City

My husband and I and our 9 month old were traveling through the area and stopped at Chickfila because they are normally consistent with food and service. Unfortunately, this was the first time that I remember being SUPER disappointed 😞 by the service and atmosphere in a Chickfila. First, I ordered from my app before we went into the restaurant. All of the table tops were dirty, so we sat at the least dirty one and always have our baby wipes on hand to wipe off the top of tables in restaurants. We waited 5 minutes for our food, and then the young black girl who brought our food to the table just handed it to us and left. She didn't bring our drinks or the other sides. I had to go to the front and ask for them. The quality of our entrees was fine but the fries were cold. I also noticed how dirty the women's bathroom sinks were, with obvious signs of chunks of what I am hoping was food on the sink. My husband used the men's restroom and said that it was out of toilet paper. He overheard the manager tell the young black girl to go clean the women's restroom, and then when the manager walked away, she told another younger looking white girl to go clean it. I don't know names of any of the employees. All we DO know is, this place needs some extra training to become a Chickfila that meets the expected standards customers expect...

Well where can I start? 1st of all Chick-fil-la is known for their customer service, and I know most people cam relate. This place is fairly new in phenix city and their customer service sucks! No smiles, no greetings hell no ketchup! Yes I said NO KETCHUP! Cause I definitely ask for it and didn't receive it in my bg! I felt like I was being rushed, hell I had just got off from wrk myself and I needed dinner, but not a bad attitude, and to top it off this is the 1st chick -fil-la that don’t serve lemonade w/o the pulp! Well at least I don’t like the pulp in mines so I had to resort to a pop, which I didn’t want! So chick-fil-la opening up these new businesses is a good thing and I know you pay your employees fairly decent, plus you’re CLOSED ON SUNDAYS and that’s enough to be happy for! Pleaseeeee keep the consistency throughout all your establishments, especially the FOOD AND ATTITUDE! I understand I’m just 1 person and you probably don’t care about this review or whether I return to your establishment or not. I’m definitely not returning to this one! So I rate this one a...

Customer service is not as great as other chick filas I had visted I had one bad in store experience and 3 weeks later experienced another i literally waited in line for my order to be place 3 workers passed by my car until I got to the speaker noone answered there then a vehicle behind me began to blow and yell and tell me to move up I yell bk and tell him my order has not been taken so one of the workers then tell me to pull up rushes nd take my order and then pulls me up to a waiting spot to wait again for my food to come out called cst service for a complaint heard nothing back then been 3 weeks since call back and they made it seem as if my concern or complaint wasn’t important enuff to receive a email from the store nor call bk so the rerouted it bk yk the store for me to receive a coupon for a icecream brownie or dessert something I again never ordered from chick fila 0/10 do not recommend!! Glad a new location is opening in the area maybe they customer service will be a...