Bob's House of Crabs — Restaurant in Philadelphia

Bob’s(29th & Chalmers) used to be one of my favorite places to grab some good crabs from & I had previously given them a high rating. I had to come back and change that! On my most recent visit (May 24) I ordered 6 Xtra large sautéed crabs, which came to $28. Their Xtra large used to be a good size and heavy but this time they were definitely a size small…smaller than my palm. I know it’s not fully crab season yet so I would have been ok with the size BUT the size wasn’t the main issue. The crabs were BLACK under the bottom and had a foul smell like poop and ammonia. Not to mention that ONLY ONE of the 6 little crabs had both big claws and there weren’t any loose ones in the platter. I had gotten all the way home and could not go to return them that evening but I called them to let them know. The man on the phone was immediately ready to debate with me about why the crabs looked and smelled like that claiming the seasoning they use make them turn black and smell funny. I have been eating crabs my whole life and know this was a lie. He told me he couldn’t do anything unless I returned them that night. He said he would give me a “fresh” batch. Aren’t ALL the crabs supposed to be a fresh batch?? I wasn’t taking that drive at almost 10 pm plus I decided I would NEVER support them with my business again and just took it as a loss. This was the FIRST time ever in my life I got crabs and threw ALL of them...

If you wanna wait over and hour in a line with just four ppl until the staff decide to leisurely take your order… While also being rude, serving ppl they know first before ppl who have waited and blatantly doin so then most definitely GO HERE!!… I mean seriously if you want some of the worst customers in Phila just for some seafood from rude ppl who seem to hate their job then GO HERE FAST…. I really wish we stop patronizing establishment that have poor customer service I know I’m not the only person who thinks this place needs serious help on the customer service end cause it’s in THEE TRASH DEEP!!!! NO FOOD is so GOOD that anyone should wanna tolerate this ignorance they call service here it’s ridiculous I gave them one star cause the food was ok if I look pass the fact that it was a 1HR wait in a line with only 3 ppl in front of me so I could order six $6 blue crabs warmed in a bag and they were COLD when the employee hands me the bag.. after already waiting long I just walked away from the window not even bothering to repeat to him I wanted them heated cause honestly I was heated enough to warm them On my head by the end of it all when I got home I didn’t even want the crabs anymore the whole experience ordering made me lose...

I’m not a complainer but the service and food was so bad, I had to leave a review. To start I waited 50 minutes in line and in that time, the guy at the window had only taken 3 orders. Then he announced splitting the line based on sautéed crabs vs regular. So people who had just walked up that wanted regular crabs were able to go to the front and get their orders taken. After 55 minutes I decided to order on line while I was in line. 5:50 is when I place my order and it gave me a time of 6:30 to pick up. 6:30 I go to the line and waited, and waited and waited. My number was 8050. There were people waiting with numbers like 8019. I got my food at 7pm. I arrived at the store at 4:45! Got home and had mushy soggy broccoli, a bland potato (literally 1 small potato cut into 4 pieces) and dry crabs! I ordered extra jumbo and the were not that at all! I paid $8 for the veggie platter and it was pathetic! Imagine biting into overcooked broccoli and margarine oozes from it! I’ve never had worse than this. I only came to this place because my usual place was closed and I really wanted crabs! I have never been so disappointed with food that I threw my food away, but that’s exactly what I did! $50.50 wasted....