Boutique Chestnut Hill — Restaurant in Philadelphia

So, we loved the vibe of this spot. Had to wait 20 minutes for a table but we didn't mind at all. We were so excited about the menu and options for everyone to have something tasty for their meal. So many delicious choices we decided to get a little bit of everything. However, the smiles went off of our faces very quickly when only a small portion of the food we ordered arrived at our table. We were told the rest was on the way out and everything that was put on our table was ice cold. We were sad that the food took almost a half an hour to come out and then another 10 minutes for the other portions of our meal. Even when the "rest" of the food appeared it still wasn't all the food and some of the toppings/sides were missing. 25 minutes after my food was placed in front of me I was served the toast I ordered. Which was not buttered as well as the cheddar cheese for the grits. Since the grits were served 25 minutes earlier the cheese couldn't possible melt on cold grits. We never received a side of home fries that we ordered and the one side of home fries that did make it to our table was completely undercooked when we asked for them to be burnt!! Completely undercooked, so when we got the "fixed" homefries they were even less cooked then the first order. The potatoes were actually hard and not cooked at all and now they had a strange chemical taste to them. The real maple syrup that we ordered 75 minutes earlier finally made it to the table 35 minutes after my daughter's waffle was actually served. This experience was AWFUL. the server really didn't even care about engaging with us because from the very beginning she just wanted to run from our table. I NEVER tip 15% on a bill. But after spending 2 hours in this restaurant to have breakfast that's exactly what I did. Normally tip over 25% because I was a server for 20 years but this was...

Lousy service and not great food. This is a restaurant that is out of control. Our party made a reservation for 1:15. (They close at 2) We waited more than an hour to be seated. They were technically closed well before we sat down. Then waited another hour for our food. Breakfast food, mind you. Some of us got our food separately. Eggs and potatoes arrived without scrapple, etc. Scrapple arrived an hour later. Never got toast even after a couple reminders. One person never got food at all. A man from another party went to the kitchen and wanted to know what was going on since he didn't get his food either. One person claimed she enjoyed her pancakes although she barely ate any of them. They were dry and crumbly. Avacado toast was as soggy as other reviewers.

Service is completely ridiculous. Our party was waited on by two young people who clearly don't know what they' were doing. When asked by one in our party (several of whom were experienced servers) they replied "We aren't waiters. We're just runners". Yet they took the order and brought the food. Paying was also difficult. Gave the person our money and waited forever for change. "(So-and-so) has the machine right now. You have to wait."

My suspicion is that since this is a black owned business that black patrons want to support it with good reviews. There is just no way so many people could really have a good experience there, while at the same restaurant so many have a consistently awful experience. We can't all be talking about the same place.

If you just want to support this business because of who owns it, go right ahead. But you've been warned that you are throwing your money away.

For those who think this is some hateful whitey, there were 13 in our party, only one was white. That one is not me. But it WAS the one who didn't...

My apologies in advance for such a harsh review but im tired of wasting money with this brand. I've been trying to figure out if the employees at either of the BB locations are just incompetent or actually have some mental disabilities. I've determined it must be the former because I work people who have disabilities and they follow directions way better than anyone here. I order delivery often...usually my day off brunch treat. Shrimp & grits and Chicken & Waffles are my go-tos. There is no consistency with the taste of the food but there is always consistency with the condition in which the food shows up....anything with butter on it will have all the butter spilled out in the bag because they don't invest in the proper containers for what they serve and they won't take simple extra precautions to prepare the food for travel. It5almost guaranteed that a part of my money will be refunded every time I order because something is wrong.

Today I ordered from this location because the other wasn't accepting orders or answering phone. I ordered chicken & waffles and a side of grits, asking for seasoning,butter, and also cheese since they don't put it as an option in the system.

All containers arrived smothered in butter. No butter on the grits of course because it was all in the bag and all over the containers. Nothing on grits that I requested, no utensils that I requested, no salt/pepper packets, no syrup for my waffles, nothing. The chicken wings were sitting in a puddle of grease which made them soggy. Nothing refund worthy or necessary. Just usual carelessness and the last time I'll be a patron. I...