Cake — Restaurant in Philadelphia

When you order to eat in the restaurant, the order is normally perfect. However, this is at least the fourth time I have ordered the quinoa salad to go, WITH DRESSING ON THIS SIDE. This is not a difficult concept. I have many friends that will no go to the restaurant because of the owner's attitude, and they feel unwelcome. I continue to go because I enjoy the food. However, I am sick of paying for a salad that HAS THE DRESSING ON IT, when I have specifically asked for it on the side. I opened up the salad for dinner tonight (purchased 2 days ago), WITH THE DRESSING ON THE SIDE, only to find the dressing was all over the salad, and it was not eatable. I was assured by the server that the dressing was on the side; as I asked her TWICE (my mother was a witness and suggested I check). I now realize this is my fault for believing the servers that the dressing is on the side, when clearly, at this point, they haven't bothered to check. This is not an inexpensive lunch/dinner. Between the attitude of the owner and her very unwelcoming demeanor, and the mistakes made, I think I will follow my friends, spread the word, and not go to the restaurant any time soon. It's a shame; the servers have a great attitude, but don't check their out going orders and the attitude served up by the owner is nothing less than unwelcoming; she feels that she is doing us a service, when in fact, if the word continues to spread, she will not be doing any service, as people will continue to stop going. Coming to the restaurant is a compliment; however, as we all know, the bad word spreads, and it all down hill. It's really a shame, but many of us are tired of the bad attitude and on take out orders, sub-level service. I am sure I can find another quinoa salad somewhere that will be equivalent in product and probably cheaper in the long run. I am a business owner myself, and would never provide this type of service, and if any of my employees did, they would be fired on the spot. This seems to be an automatic thumbs up for the post. I AM A COMPLETE AND TOTAL THUMBS DOWN...

Visited Philly for the first time last week and was staying in chestnut hill so thought to go here. In a lovely neighborhood and the surrounding area is great. After putting my name down for the wait (didn’t make a res) and waiting for about 30 minutes, was sat with my friend who arrived during the wait time.

When the server came to take our orders I asked for a latte with oat milk, a pretty standard order in 2024 for a bfast spot and was told in a snappy tone they “only do regular coffee”, so heads up.

Then once she came back with our regular coffees, we both wanted to order pastries to go with them. Then we were unnecessarily told, “oh normally we won’t seat you in the dining room if you just are ordering pastries.” For some weird reason our server seemed exasperated and maybe felt like because we weren’t ordering a full bfast spread we wouldn’t tip or something? She honestly didn’t deserve one anyway, but seemed super weird to tell paying guests who’ve already been sat that in future they can’t come back and sit in the dining room to have bfast pastries and [regular] coffee [of course].

Anyway, overall subpar experience....

Worst service I've ever experienced.

This place always seems busy so I decided to try it out. In a party of 2, we went when they opened for the day so the restaurant was about half full when we had gotten there. It took about 15 minutes for somebody to take our order. Other parties who arrived after us (table next to us were there maybe 10 minutes after) had their orders taken first, not too big of a deal. Service nosedived after that. We started noticing many other tables (many of larger parties than our 2) started getting their food before we did although they arrived much later than we did. Then, they started paying and leaving. Meanwhile, we hadn't gotten our food. 40 minutes after ordering, our food finally arrived, as the restaurant had already gone through at least one rotation of the rest of their tables. Food was good, but not worth the wait. I did not complain to the waitress or management about the experience, but the waitress seemed to have an attitude when I had my card ready to pay before the check came, since I had been there for almost an hour and a half.

2.5/10, would go again if desperate and felt the need to...