Chipotle Mexican Grill — Restaurant in Philadelphia

I ordered through the app, picked up my food, when I went home to eat it the rice was very hard. I went back to the restaurant explained to the gentleman and he apologized and kindly remade my order. I went home opened my meal to find he added lettuce, sour cream, and the wrong beans, all of which I did not ask for. As much as I did not want to drive back to the restaurant for a third time, I did because I was very hungry and I cannot eat dairy.. I get to the restaurant, already feeling anxious and embarrassed even though this was their second mistake. I explain to the same gentleman that I didn’t ask for those and ingredients and I couldn’t eat dairy and he told me he couldn’t make my meal again at this point because it was a waste of a lot of food. I said are you serious? He said yes and again that it was a waste of food. I told him the first time around was their hard rice which other customers had issues with, and tried explaining that I couldn’t eat it the second time because of the sour cream. He told me I could probably get a refund on the app. But shame on you sir. Denying me the meal I paid for. Then having the audacity to tell me that I watched you make it. I appreciated your kindness when I came back that first time, but that second time around you really got me. Little did you know that was going to be my first meal of the whole day, with my family after a long work week. But instead I drive to Chipotle 3 times for a meal I didn’t even get to eat. Shame on you Mr. Isaiah the manager. Do better. You’ll be happy to know I got my free entree very quickly on the app. Wish you could have just given me my meal when I was hungry and...

At 8:30 PM in Philly, I stepped into a Chipotle, hesitant to interrupt the staff cleaning up for the night. But when I asked if they were still open, what followed felt like stepping into another universe, a flawless Chipotle utopia.

The manager greeted me warmly, the team worked with effortless precision, and the place sparkled like it was prepped for a commercial shoot. Everything, from the ambiance to the service, was perfect. And then, there was the burrito.

This wasn’t just food, it was the burrito, a 3-pound hoss that could’ve been a monument to culinary engineering. The man who rolled it was an artist, crafting it with such skill and precision, I half-expected him to say he was trained by Snoop Dogg himself. Each fold, each press, was seamless, turning chaos into an unbreakable masterpiece.

Walking out into the night, cradling this burrito like a trophy, I realized they didn’t just make food, they created a memory. A perfect moment...

I don't understand; we ordered online , they used Door Dash as a 3rd party to deliver , our food was left out in the middle of the road , literally, I mean literally on wood Haven road , we tip regularly, this was uncalled for .. my husband is also a door dasher , he is very specific with reaching out to tht customer or the restaurant about the food he delivers, this is very unprofessional and I also was asked did. I look for the food ???? Really ??? The food should be delivered to our door not on the Street , our on the side of the highway, this is so wrong in so many ways , we also were asked did we want another order or the same order NO ABSOLUTELY NOT , please do better when using a 3rd party company which it reflects on the actual restaurant if they actually receive there food timely and what that...