Dunkin' — Restaurant in Philadelphia

Management is extremely rude and loves to argue! Upset I reported his establishment to customer service so he thought calling my phone yelling at me was appropriate to do. They refuse to stir my beverage anytime I go there. Worker with dirty hand/nails handling the tip of my beverage with no glove will working the drive thru and register. I've had to have my drink made over because of the incorrect add ons and management gives a look of anger to the customer and not the worker that messed it up. It's been so bad we've had to get out of the drive thru and go inside. Oh and let's not forget the numerous times we've sat ikn drive thru listening to the workers talk because they haven't realized the mix is on and there's a customer waiting to order. I will say it isn't all the staff but because they rotate them out so much you never know who you'll see. I will never be...

Horrible, horrible service everybody but the one lady that was cleaning and the one lady that actually remembered my boyfriend needs to be fired. A guy took my Boyfriend‘s order and then handed it off to somebody and then didn’t even remember his order. Had my boyfriend waiting there for 11 minutes along with an elder guy just to get their food Makes no sense. They were too busy laughing too busy talking there was nobody at the front to actually assist no one should have to be a franchise and workers to do their actual job. Honestly, whoever is the manager needs to fire all of those talkative people unless they are one of the talkative people themselves then the whole damn sword needs to be fired pretty much I will never ever Step in this Dunkin’ Donuts again, so they have lost...

The people there are great, and after going there many times, looks like their staff switched out. I ordered a hot caramel latte with extra shots of expresso, what I got was nasty watered down latte. Its watered down because they reused their beans multiple times before I even put in my order. I thought it was a fluke so I tried again super early in the morning a week later and expected them to use new coffee beans for the expresso that gets put in the latte, but again I was disappointed. Whoever they have that is in charge now and their staff are nice but they can't make a good cup of latte to save their jobs. I do not recommend this location for any type of coffee/beverage that has to be made.

I rate solely on the latte I received on...