Dunkin' — Restaurant in Philadelphia

Dunkin at 8113 Stenton Avenue is THE WORST!!!! Impossible to get someone with basic understanding of customer service. Because it was convenient for me I use to use the drive thru. My last experience was ridiculous and I almost got out of my car. I ordered 2 mixed Munchkins and was given glazed. When I reminded the pickup window of my order he tried to hand me one glazed and one chocolate. I couldn't believe what I was seeing and asked him again for the right order. He said "you can mix them" and looked at me as if something was wrong with me. I said that is not what I ordered and why should I do their job? He drew his hand back, talking and shrugging and handed back two hash brown bags of mixed Munchkins.

This location is so ghetto!!!!!!! Wonder WHY "we" can't have anything? No wonder here. It starts from the head down. Proper training in customer service and soft skills should be...

I started attending the LaSalle campus, I have come to this location twice, two weeks apart. Both times were around 5:15 and 5:30, they're supposed to be open until 8:00, however they have already cleaned and sanitizer machines, so they can't offer lattes or espressos. Or they can't offer a carafe of coffee if you want to take it to your classmates. They don't offer box donuts because they no longer have any. I don't understand if this is poorly managed, poor planning, or somebody getting away with doing a half-a** job. Kind of hate coming here, but can't find any Wawas nearby. I gave them an extra star because their employees are polite kids, and the coffee is the standard quality provided by...

This has been a second unfortunate incident of unfriendly customer service. The girl that works the drive thru window intententially made me wait for my hot chocolate while it sat in the window. She made me wait for my receipt and debt card while she held it in her hand and took a order. This is the second time that I have experience her passive aggressive behavior. She doesn't say thank you . My daughter and I will stop going to this Dunkin. When it's early and you are on your way to work at 6:45 am-7:00 am it's really not a good time for immature passive...