I am from NY and wanted to try out this Philly Chop Cheese spot after hearing good things about it. I stopped in on a Saturday afternoon for Lunch and unfortunately was disappointed! The establishment was clean, trendy and had the vibe of a potentially great place. But I had to 'ask' to sit myself down since there was no greeting or direction upon walking in. There were customers sitting at 3 other tables and I noticed none of the table had food on them. I figured they were done eating and just taking their time enjoying the ambience of the restaurant/lounge. But it turns out they were waiting on their orders to arrive. I waited 15 minutes before someone took my order. I sat in the middle of the restaurant and watched as I was overlooked several times. Once my order was placed for a Chop Cheese and some buffalo chicken rolls - it took another 35 minutes before the 2 item food order arrived at the table. The customer service is horrible and probably the worst I ever experienced! The focus seems to be on the take out and Uber Eats/Doordash type orders. Dine in customers sit idle and wait far too long for service. The food was just Ok.. The chop cheese was thin, had no taste or flavor other than the condiments on the sandwich. It was basic at best. The Buffalo Chicken rolls were official and delicious. The homemade juices were also very good. But for the travel, time spent, and $35 for a sandwich, appetizer and single drink, I was not impressed at all and will not be returning. They have great potential... I hope they can improve their customer service and take a professional approach to being a business owner. I wish them luck..