Quig's Pizza Steaks & Hoagie's — Restaurant in Philadelphia

Ordered from here for years, but never again. Placed an order for delivery at 6:00. Was told it would be about 45 mins. An hour later called to check on my order. I was told by the girl who answered the phone that it's on it's way and should be there soon. 20 mins later, I called again because it sill hadn't arrived. She said the driver has multiple deliveries and should be there soon. At 7:45, I called back and asked to speak to a manager. Adam got on the phone and I told him I was originally told 45 mins for my food to be cooked AND delivered and we are now 45 mins after I first called to find out where it was and was told it was on its way, that I still didn't have my food. He told me there is more than one Quig's and that I probably called the Hatboro location. I assured him I didn't and that each time I called, the girl who answered the phone asked for my address and assured me it was on it's way. He then checked and said they didn't have a delivery slip for my address. I told him forget it that I don't even want the food anymore. The girl somehow gets back on the phone and as I was talking and expressing my disappointment, she hangs up on me. I called back to say you must have accidentally disconnected me, and I hear her say "it's her again". Another girl in the background asked for the phone number and I hear her say "that's been ready for awhile". She then gets on the phone to say it was marked as a "pickup". As I was saying, each time I called and was asked for my address, why did the girl just tell me it was on the way without actually checking. Dead silence on the phone - she hung up on me as well. No call back from a manager or anything to apologize or to try to make things right - VERY POOR customer service and even...

my family and i have been ordering from them since they were RNL and now Quigs. We are waiting for our kitchen to get re done and have no oven so we order from them two times a day (lunch and dinner) we never call about the little things that have been wrong when we order from them but now they raised their prices we should have perfect service and food which we don't. they got new rolls for their hoagies, now they have seeds on them and it makes you not want to even eat it at all. the chicken lunch specials that we usually love. the chicken is usually over cooked to where we have to ask if they can not over cook it, but they still do anyways. 9 out of 10 times they NEVER have milkshakes they are waiting to get them in? also the fries are so brown they look like the are the pieces from the bottom of what has already been cooked. when you call to order your food they are always rude and rush you off the phone. everything there has changed and not for the better. today was my very last order because today i had missing stuff and the cook yelled in the back that they put it in in the bags. i'm also very tried of water down ketchup. the only thing i will give them credit for is they do have very good pizza but not for their very...

Ordered from here tonight always order I was a regular I ordered an antipasto salad and chicken wings with blue cheese and celery at 9:05 Friday evening didn't get my order to you 10:45 when the driver finally came I asked him for an explanation why she had to call me and ask me where I was located then he dropped my food at my doorstep and picked it up then well I got my blue cheese and chicken wings I had no celery I specifically asked for extra celery so I called they told me there was only one driver I told the girl you should have told me that I would have went somewhere else the chicken wings were cold the salad was not fresh the delivery was very late I will never ever go there again when I told the girl I wanted my celery to go with the blue cheese she told me that they can't bring bring me celery because the drivers is not not coming back to the pizza store and they close exactly at 11 which worries me what about cleaning the place do they all leave at 11:05 he's going straight home after delivery then she proceeded to hang up on me without an apology or anything I called her back and ask her why she hung up on me and she told me they were closed and she hung up on me again I will never ever patronize...