Wendy's — Restaurant in Philadelphia

Edit: 4/17/25, went to the drive thru 9pm and was told "we're closed". Htf are you closed 4 hrs early? I hate hate hate this location. Don’t even think about coming here after 7 pm cause you likely to not get anything. The best service is before 7 pm when older more responsible ppl are working. I know this bcuz I came here on a Monday early afternoon and the mgr and staff were super friendly and efficient.

I absolutely HATE this location with a passion. I do not go here unless my son says he wants it, and I hope he doesn’t most times. First off, the lobby has been closed since Mar 2020 which is ridiculous at this point. The drive thru line is ALWAYS wrapped around the building most times which means you will be sitting in the drive thru for at least 30 min, tops. The employees taking your order are rude, get smart, always have an attitude like you did something to them by them having to ask you what you want. Today, 11/24 I asked “yes, how much is a 6pc order of nuggets” and Sabrina (a manager she claimed) says “whatchu mean? Ion know whatchu talkin about”. I mean, it’s a pretty simple question. She cut me off each time I tried to say what I wanted. Both mine and my son’s orders were wrong when I received it. The receipt machine was broken so I did not get a receipt given to me. She had Airpods in her ears while taking orders as well, yucking it up like she wasn’t on the clock while taking orders, nobody had masks over their mouths. This is like the third complaint Ive made about this location and nothing seems to be done. I told my son we will start going to Academy Rd Wendy’s from now on, which is crazy because Academy is almost 15 min from me, and this Wendy’s is less than 5 but Id rather drive further if it means better service. This Wendy’s is one of the worst Wendy’s ever. It needs to close up...

Wendy's food is almost always delicious so that's definitely wasn't the issue. The customer service however, was extremely lacking. This is the second time in 2 weeks that I have been in this restaurant and received poor customer service. The woman at the counter acted like she was in such a rush to take my order and have me gone. No greeting. Just an aggressive "for here or to??" When I greeted her she mumbled "good thanks, for here or to go? So rude, so dismissive. I was clearly bothering her. Also, she was in such a rush to have me gone that she forgot the dipping sauce for my nuggets and side of mayo. In addition to everything that was wrong with the customer service, the counter had a red sticky liquid that ended up getting on my bottle of water. I have never called a customer service number to complain but I absolutely did after this incident. I love Wendy's but this was...

They took my order quickly, even helped with deciding on what to get. The food was out fast as I had gone to the restroom to wash up before eating and was there when I returned.

When I had gone to the bathroom someone was inside, I didn’t realize it was a one person but it was a man inside the woman’s bathroom who worked there. He quickly left but did not wash his hands. Note he did not return to the kitchen area but to the main dining room.

It was empty with mainly employees inside. The burger I ordered wasn’t warm but in between warm and cold. The cheese wasn’t melted just wilted. The fries were the hottest out of all.

Overall, the service when ordering was fine. Nothing over the top just doing her job and it was enough for me. The food was...