Wolf Street Pizza — Restaurant in Philadelphia

So I placed an order for two hoagies, dyno nuggets, fries, mozzarella sticks, tiramisu and a sprite. Easy enough....well not so much for the staff. I somehow was given wings and no tiramisu. I called to let them know and was more than happy to return the wings and still pay for the tiramisu. The tween working the phones gave me an attitude during the first phone, which I ignored, then when I called about the issue I had with the order proceeded to give more of an attitude. So even though I am a mother of a child with special needs (he happens to love tiramisu and is an extremely picky eater) I decided my patience was now worn thin so I got an attitude back. You get what you give. You give me an attitude you will get an attitude. And if you curse me out then you will get cursed out. And when you hang up on me I will call back. And I may keep calling just because I have nothing better to do after 8pm. This poor review is strictly based on customer service and human decency. The food was decent. And my boyfriend had multiple great conversations with the owner. And became friendly with him while working in the neighborhood so he wanted to continue to give him business, which I thought was great. However, just because the owner of this place is a super nice guy...I wonder how nice he is if he allows his workers to act this way. Kind of sad. He probably has no idea how to look at these reviews and see how awful they are. But I wrote one anyway because I had time...

I ordered from here for the first time and was not happy from start to finish. The young girl who took my order sounded like she had never taken an order in her life. Could not comprehend what I was asking for (a pizza with half pepperoni, half sausage) and was very slow on the phone for an unbelievably simple order for a pizza place. When I arrived to pick it up an older woman and the young girl were at the counter. They completely ignored my existence while the older woman texted away, phone in face, and did not greet me and avoided eye contact. When the woman was done with her text (how sweet of her) she puts the phone down and said “can I help you?” in a less than interested tone. I walked the pizza home only to open it and discover they made it half plain, half sausage AND pepperoni. Nowhere in this conversation did I say I wanted anything plain. A waste of my time and effort. I called back and the young girl had no idea how to handle the situation, stumbling over her words and put the older woman on the phone. She was also befuddled, which I’m surprised, because judging by the way they serve customers I’m sure they get complaints often. They should be pros. I said I wanted the pizza delivered because I refused to walk back and pick it up. They took the old pizza in exchange so we sat there for 30 minutes staring at food we could not eat. Never again. Y’all need a crash course in literal basic functioning of...

The food is delicious! Everything I’ve tried has been great! They’re becoming one of my favorite delivery options. I just discovered, and I want to tell everyone that they have their own app and use their own employees for delivery. I applaud them for that! You won’t be able to track the driver but I always thought that was a little creepy anyway. You can still use several of the major food delivery apps but you’ll pay a little more and still won’t be able to track the driver, if that’s your jam. Plus, it will erroneously tell you that your order will arrive ridiculously earlier than it actually will and you’ll end up calling the store because the major apps will encourage you to call to ask why you didn’t get your order (even if it said to expect it in 10 minutes when you live farther than that away!). So, last night, I went to their website to order, discovered the app, downloaded it, and used it for the first time. It told me when to expect the order and it arrived right on time. What’s more, the driver sent me a text when he arrived and when I didn’t see it, he called. I thought this experience was worth mentioning because as a local business owner, I appreciate when a local business figures out how to better than the big box companies at a better price. They’re literally the wolf of Wolf...