Fazoli's — Restaurant in Phoenix

I was extremely excited after hearing that Fazolis is open again, since it was one of my childhood favorites. But everything about it is different. The sauce for the alfredo was watery and doesn't taste like alfredo sauce, it tasted more like a gravy to me, usually alfredo sauce thickens while sitting but this was just straight water. The sauces for the lasagna and spaghetti weren't good, the lasagna tasted and felt like frozen lasagna, and the one meatball I got in the spaghetti was dense and hard, also didn't taste good. The meat in the lasagna was like a paste, no texture to it. It was just all off and not good and I couldn't finish it. The breadsticks were old and half hard, like they were just sitting for hours. I'm sad to say I'll never go again. I'll keep my childhood memories as they are. Lol. Also, since this is in the airport, this was ONE restaurant around that DOESNT have seating. We had to order drinks at a different restaurant to sit...

I wish I had grabbed something else.

Fazoli’s calls itself fast, fresh Italian, yet the only thing truly fast was how quickly I regretted ordering. My chicken fettuccine alfredo hit the counter in less than 6 minutes, but the sauce was watery and slimy and the noodles were glued together in sticky clumps.

The marinara on the side tasted like discount jar sauce, flat and loaded with preservatives. Even the breadstick was underdone, warm outside and raw dough inside.

The cashier who took my order was friendly and upbeat, so full credit to them, but fifteen dollars later most of the tray went in the trash and I boarded my flight still hungry.

If you value fresh flavor or properly cooked pasta, skip...

I ordered a bagel w cream cheese cookie and coffee . Tipped even tho it was a super easy order. She said your number is 11.. I didn’t think anything of it since it’s in the airport. BUT then she starts calling people by NAME to get their to go order.. mmm I guess she couldn’t be bothered by me or maybe my appearance to even ask for my name . This was to multiple customers and it wasn’t even busy . When she gave me #11 my order I had to ask for my coffee as she was telling me goodbye as she failed to offer it to me when I ordered. Great job in not making someone feel welcomed . Needless to say I will not be returning I however am very polite .. you’re welcome for the review...