Hot Bagels & Deli — Restaurant in Phoenix

Two stars for my recent visit only because of such poor customer service. Have been coming here for years and still love the bagels and sandwiches, and prices are average to a little high though.

Here's my issue with them. They say they are open until 3 PM, but usually I get there between 12 and 1 for lunch as I did last Sunday. Every time I get there at that time, they act like it is a burden on them to come in, and they are already cleaning out the bagels from the bins that show you what kind they have. They also seem to run out of most selections before 1 PM. Last Sunday a male employee was just clearing out all of the bagels from their bins and putting them in a large bucket as I walked in and had no idea what was left. I asked the cashier and she didn't know for sure what they had. So I started throwing types out there and finally hit one they had. If you are open for 2 plus more hours, why do this to your customers? Even finishing the order seemed to put them off for asking for mayo instead of mustard on my turkey sandwich. As I was eating, they started moving the tables around and cleaning everything. This makes customers not feel welcome. Wait till closing to do that. I saw 3 other customers come in and try to order and overheard each one of them say "are you out of bagels" or "how do I know what you still have to sell?" Just doesn't make sense to clear your shelves 2 hours or more before you close. If you are going to do this, just close...

Really bad customer service especially by the Hispanic lady at the register!! She used to always be kind n respectful but that has changed everytime I go to this place she has an extremely ugly attitude she rolls her eyes she slams things around she seems EXTREMELY ANNOYED BY ME (not sure to others) I feel like she doesn’t want me there! And I have no clue what I’ve done to her or others there for her to act that way.!

Today I stopped by to order my usual order and I forgot to ask for extra garlic cream cheese so I told a lady in the back to please add extra garlic cream cheese n she said yes of course no problem right after that the lady in the back was about to give me my order when the lady from the register (again the rude one) stopped charging someone TOOK my order from the other lady’s hands and hands it to me and saids (with a really nasty attitude) next time you need to pay for extra garlic cream cheese. Which I told her to charge me right there and then. She goes on to charge me $1.39 which is totally fine with me I’ll pay whatever they want because the food is really good. BUT the last couple times I’ve gone there my order has come with NO GARLIC CREAM CHEESE AT ALL and STILL get charge that $1.39 for no cream cheese. It’s a shame because this place is actually really good but that customer service and the cream cheese problem has me doubting to come back!! And I know I’m not the only one that has these exact issues with...

We ordered two breakfast bagel sandwiches over the phone then went to pick the up 20 minutes later. They weren't ready but when we announced ourselves, they prioritized the order.

The food was great. I was blown away by a few things. First, they are busy (visited Sunday morning). There were ten cuatomers on site, plus two food delivery drivers. Most of the business was call in or order online, and to go. So clearly, to expedite your trip, do one of those two things. They took walk-in orders and the wait was only 5 to 7 minutes. No big deal.

Second, it seemed most of the pickup orders were for large parties. People were walking out with several large bags each. Factor that into your lead time.

Third they are well staffed. They had five people I could see and maybe another one or two in the back I couldn't see.

Fourth, there's plenty of indoor seating and a large outdoor seating area as well.

You can see the menu online but a breakfast bagel sandwich was around $8-$9; and a bagel with only cream cheese was around $2.50 - $3.50.

Final thought. There is not an infinite supply of your favorite bagel so order early. They were out of Cinnamon Raisin by 9:...