KFC — Restaurant in Phoenix

It's been a long time since I allowed myself to have KFC. So, today, when I finally caved, as my chiropractic office is down the block, I was shocked at the horrible customer service I received. First, I have a Japanese made classic right-hand drive SUV, which makes it difficult to order at the intercom. But, it's even more difficult at this location because you have very little room to get close enough as it's on a curve. So I went straight up to the window. Most drive-through restaurants have no issue with this. And, there was a huge handwritten sign taped across the menu that said CASH ONLY. Weird. Upon driving up to the window a guy opened it to say that they were in the middle of a shift change & had no $$ & it would be a "couple minutes". I said ok. 6 minutes rolls by (I must have reeeaaallly wanted the chicken to wait this long before even ordering) & the window finally opens only to have two woman literally staring at me with this blank dear in headlights stare, I'm talking at least 30 seconds of me waiting for them to say SOMETHING. Finally, after no hello, how can we help you, thank you for your patience, i say "Ummm, I'd like to order?". The woman closest to the window says "You need to order from the intercom. But, we're still in shift change." As if to say "How dare you?! How dare you wait like a lost, hungry puppy, rushing us AND, How dare you actually drive up to this window & not follow the RULES, rules that are nowhere to be found??" I just Sat there shocked. I'm a business owner of 25 yrs and you can bet if I had a "shift change" and a customer waited 5 minutes already I would FIRST greet them kindly & next offer them food on the house for their patience & inconvenience!! But no, I had to ask "how much longer" & "Are you saying I need to drive around this building now and pull up to intercom?" She answered "Yes, you do", while the woman standing behind her said "NO, you've already been waiting, you can order here, but it will be another 4 minutes." So, 10 minutes waiting for food. With an incomprehensible attitude. Y'all, this the kind of place that I would bet money spits in your food, for the pure pleasure in it. Next time I'm craving KFC I will drive 10 miles out of my way instead of going here, when im right down the block 3 days per week!! Oh, and if you're wondering if I stayed the 4 minutes longer to see if there would be a "special ingredient" added to my gravy on my mashed...

Story time!!! My boyfriend and I ordered two 12 piece nugget combos and a couple extra sides and all was fine. We got to the window and this one guy working opened the window and just stared at us. Not greeting or anything. I said "hello" and gave him my card and he took it. Gave us our food and drinks and said absolutely nothing. We drove off and got home and realized one of our nugget boxes was missing, the drinks were watery and tasted like syrup, the one nugget box we had was soggy and room temperature (we eat 2), and the fries were soooo salty. So we drove back and got to the drive box and said kindly "hey we were just here and there were a few things wrong with our order." The girl tried to tell us we only got charged for one nugget combo, which didn't make sense because we received two fries, two biscuits, and two drinks. I explained this to her and she said they'd give us the nuggets and could replace the drinks and fries. We got to the window and that same non-talkative guy opened the window and just looked at us (again, no greeting). We gave him our original food (two fries and a nugget box) and then he said they were out of fries and if we wanted other items. We got something else. Then, came back and gave us our nuggets and replacement items. I told my bf to check the bag this time to make sure and everything was there. Got our drinks and left. Realized instead of replacing the nuggets we gave them, they just gave us the same box plus the box they owed us. How we knew this is because there were 10 nuggets instead of 12 and they were still soggy. The girl that worked there was nice, but that guy at the window? Awful worker. And the fact the crew was this lazy to just throw new nuggets in is wild to me. I know management won't see this and do anything, but hopefully someone reads this and will be entertained with our...

Totally disappointed with this style of chicken. The Nashville hot chicken tenders made me want to take them back. SERIOUSLY! This is a personal preference here... I like deep fried foods, but the "sauce" appeared to be basically spicy oil. The very crunchy crust (FAR from tender) was drenched in this odd sauce that seemed like it was oil as well. I blotted as much of this gross sauce off as I could with the napkins in my truck console, as none were in the bag. Says it comes with pickles, but there were no pickles in the bag either. Now as for the fries on the other hand, THEY were excellent. I would gladly trade all 5 pieces of this odd sauce soaked chicken in for an equal amount of the fries. If you like what seems like oily food sitting in what seems like oil, then this is your kind of stuff! UPDATE: On a hunch that this sauce was mainly oil, and would turn into a semi-solid if refrigerated, I placed it into my commercial refrigerator which is set at 33°F. After leaving it there overnight I examined the sauce. Woah! It is NOT oil! Does it LOOK like oil? YES! Does it have an oily mouthfeel? YES! Is it oil? NO! So... I still would never buy this Nashville Hot Tender dish again, as it was a HUGE turn off for me. Savory? NO! Change my rating? Absolutely not! Churches Hot Chicken Tenders are WAY better than this in my opinion and am thinking that their tenders cost...