KFC — Restaurant in Phoenix

I regret to inform you that my recent experience at your establishment was far from satisfactory. Despite spending a considerable amount of money, amounting to 30 semi-dollars, I was only provided with a single meal. To my dismay, I was informed that this was due to an error on the part of my Uber driver, who was apparently only given one meal to deliver. This unfortunate incident reflects a failure on multiple fronts, including the Uber service itself. Furthermore, it is disheartening to note that your store lacks a functional phone number, as the one provided merely connects to an Uber line with a perpetually busy signal. This lack of communication channels only exacerbates the issue at hand. What troubles me even more is the apparent lack of dedication and pride exhibited by your long-standing employees. Despite their tenure since the establishment's construction, they seem to have failed to develop a sense of value and commitment to providing quality service. As a result, I found myself both robbed of my hard-earned money and left hungry by a chain restaurant that should prioritize customer satisfaction. Allow me to emphasize that I am an individual of modest means, and any loss of funds significantly impacts my ability to afford even the most basic necessities, such as purchasing my own chicken. Consequently, I diligently save up to treat myself to dining experiences at restaurants. It is disheartening to encounter such a disappointing experience in a store located within an already economically disadvantaged community. Operating without integrity in such a context only perpetuates the suffering endured by its residents. I implore you to rectify this situation promptly and take the necessary steps to ensure that such incidents do not recur. Upholding a professional standard of service and demonstrating integrity will not only restore my faith in your establishment but also contribute positively to the well-being of the...

I would now leave no stars if it was an option. I love KFC but this specific location the one closest to me employees are just rude. This location is like 6 min away is the one located on central and baseline in Phoenix, AZ. Its pathetic that i either have to go to another location or don't eat it at all until I go visit my family in Safford AZ. Just today right now I just came from the drive thru which is advertised in their hours they close at 10pm. It is currently 9:17pm. I waited in the drive through for 12min listening to the employees conversating inside through the speaker. I was never acknowledged as many times as I said Hello to them. As I pulled forward since I was the car in front with two behind me I noticed the employees inside laughing and giggling. I have asked for the manager in charge and yes he listens but also has a smirk on his face and it really makes it seem like one is waisting our time even speaking to him, He goes right back in and goes along laughing and giggling with his employees. Very childish. This store has very poor customer service. The employees are rude as well when you are placing your order. They just seem unfocused and they just don't care if they received your order right or wrong. Are there jobs that secure that they don't have to provide customer service to customers or they only provide the best customer service including free food to their friends that go in and visit I have seen this as well. When its wrong they give you back the same order when its the sauce and just change up the sauce. I would love to feed my entire family the family meal just like I attempted to tonight but I just cant due to the current employees. There rudeness just makes you feel uncomfortable. Never should a customer have to feel this way, and it is only this restaurant KFC on central...

Update: stupid me, I gave them another chance. 😣 I ordered through the app. It said 20 minutes until it would be ready (8pm) I arrived, went inside for my "quick pick-up". Surprise, no food in their quick pick-up area. The person at the counter asked if I needed help. I explained that I ordered through the app and I am there to pick up. She asked that sign in on some clip board, and then told me it would be about 20 minutes. I stated 20 minutes on top of the 30 minutes since I made the order. All of the employees that were there looked at each other and started whispering. The young woman came back to the counter and said yes, 20 minutes. No, explanation, no I'm so sorry for this. Nothing, she just walked away. I should have read my own review. 😫😠😡🤬 It's 8:25pm and I'm still waiting!

Ordered ahead online. Instructions tell you to park in a designated spot for quick pick up. Then go inside the restaurant to get your order. Well, I followed the instructions. While I was finding out that their dining room is closed, 5 cars flew into the drive through line! No signs telling you the dining room is closed. Nothing anywhere telling you to pick up your mobile order in the drive through. What would have been a quick pick up, since there were no cars in the drive through when I arrived, turned into me waiting behind 5 cars in the drive through. Oh, and when I finally got home I found out I was shorted a large mashed potato and gravy, and they forgot my biscuits. The girl at the drive through window was really nice, but my kids can't eat nice. Accuracy / communication would be two key improvements that come to mind after visiting...