Luanas Coffee and Beer — Restaurant in Phoenix

I come by for some coffee and see the entrance on Thomas is blocked, but there are cars in the lot. No sign I can see from the street at night. I try the entrance on 15th Ave and realize I’m in the middle of a car show. Oh. So I try to leave to park elsewhere and walk in. I’ve got people staring at me and flashing pen lights at me as I’m trying to think of how to leave. As I’m trying to make my way carefully back out, I’ve got people laughing at me and motioning that they’re going to key my car. What? No. Never coming back.

Owner’s reply: So let me get this straight you saw a blocked off main entrance to a restaurant with an event going on (a car meet and art show) in the parking lot so you decided to come around the back ignoring the cones (which you ran over lol) then proceeded to drive right into the middle of a crowded event. At this point you obviously made a mistake (no biggie) a couple guys tried to help guide you out of an awkward situation. We can't help if people laughed,it was very nerve racking watching you almost back into a $100k imported GTR. With another full on tracked out M3 (probably just as expensive) car in front of you scared for its life. If anyone pointed a laser at you I'm sure it may have been to try and get your attention to stop. But I'm still sorry about it. I'm also sorry that we put on a free event for the community and our reward is a 1 star review that will negatively impact us forever.

Edit: Yes, I saw a blocked entrance, but had no idea there was an event. I thought there was some sort of construction going on as there’s no sign for an event. You state I ran over cones. I doubt you can even tell me what car I drive. I never nearly backed into anyone, I actually nosed into a space to reverse towards the building. I motioned to let a man pass behind me before moving again. No one approached me to help me, just laugh. I assume you were one of them? I have front and rear dash cams if you’d like to keep lying about the experience. I’ve read some of your replies to one star reviews. Guilting people for having a bad experience at your establishment when your horrific attitude appears to gather a customer base more willing to laugh at me than help.

Owner’s updated reply: Sorry but anyone with front and rear cameras recording on their car is definitely a red flag to me and for sure the same type of person to leave a one star review on a coffee shop because they can't drive lol

Edit: Recording incidents to protect the rights of myself and others is a red flag to a...

Came here for Dine in. I have to say my concern for this place is cleanliness. They guy that served us seemed to be an owner of the place. He said he named it after his mother. Negatives- When he brought us our food his hands were super far into our plates. When he grabbed the glasses he brought them from the top of the glass to you. I asked for a straw at that point. Then he proceeded to bring the straw, take it out of the paper and he stirred my iced coffee with it from the top of the straw with it unopened where you put your mouth. Very strange behavior and unsanitary. I got up and got my own straw from the bar. Coming from someone that should be really concerned with how customers view things. Food was ok. Coffee ok. I wouldnt come back here because of how they acted. The response from the owner after this review shows there class.

Nice trolling owner! Would be nice to acknowledge mistakes and promise to improve. But that didnt happen. Going to one star after that response.

Here was his response….

Hey Kamil, as the actual owner of Luanas I can assure you this wasn’t me. Probably one of my family members. As for the rest of your review I can also assure you their hands were clean. But to be honest this review is really awkward lol and I think a little blown out of proportion. Really just an ok...

Went in with my husband and daughter we ordered a sandwich on a pretzel bun and two spam and egg bowls and drinks. The drinks were amazing. When our food was delivered my husband’s sandwich was moldy. We let the staff know and waited. My daughter and I finished our food while we waited. I got up to go get a to go container. As I got up the chair I was sitting on pinched me, I didn’t notice when I sat down it was broken. When I got to the counter I asked for the container to take our leftover food, the one that was handed to me was absolutely disgusting. I tipped it back to the direction of the lady behind the counter and said this is gross. She apologized and handed me another one. I then started to tell her about the broken chair and she turned away maybe not hearing me, I Told the other girl right there that the chair I was in was broken and needed to be moved so nobody else got hurt on it. She apologized grabbed the chair and took it back. After time my Husband’s food was brought to us. Walking back to our car we threw the food we took with us away as we decided maybe we should not eat it after everything that happened in the restaurant. Love the atmosphere of the restaurant however, the sanitation needs to be looked at by the management and owner. We decided we will...