Matt's Big Breakfast — Restaurant in Phoenix

Terrible. We (6 people total, 4 people ate) came in about 6am for a 4 hour lay over from an 6 hr flight. When we got there we were sat within a couple of minutes. There was a bartender and one server on the floor; she had a 6 top and a top when we got sat. We sat for about 5-7 mins until she came over and asked for drinks and then stood there waiting for our food order. She did t ask if we were ready but just stood there, I said “oh you’re ready”, she replied with “yeah I’m kinda busy”. We ordered; big breakfast, burrito with sausage, burrito with bacon, pancakes, and a side of additional potatoes. One person decided to change his order bc he saw something that he liked more (he ordered rushed) so he immediately walked over to her and said he wanted to change his burrito with bacon to another dish. She replied “I already put it in” and then canceled the whole order to come back and retake our orders with the change. She repeated back what we ordered and she didn’t repeat the pancakes. I asked “oh I didn’t hear the pancakes did you get them” (my husband ordered them), her response “he never ordered the pancakes”, my response “he did, he said pancakes not griddlecakes”, and she tried to argue back again saying “no he didn’t”. I reordered them. We got our food, my sausage was very dry and tasteless, my nephew said his burrito was “alright”, the pancakes were fine. When the server brought the pancakes over she asked if my husband wanted more syrup, he said yes. She never brought it, we asked another person, didn’t bring it, again we asked our server and then finally we just got up and went over to her to get it. We got our bill and there was automatic gratuity added, 20%. The menu nor the server told us about this) One person complained about the gratuity since only 4 ate and the service was horrible, she basically said too bad and she was busy. Not an apology for her attitude or having to deal with such horrible service. We had split checks, the other party paid online and accidentally paid for my check (I didn’t know until I asked about the difference). When I mentioned it to her the server said “oh it’s only a dollar anyways”. Which isn’t the point. I’ll never go to another Matt’s anywhere. The food is subpar for the price and service...

Update 9/8/2025 I stand by my original review below. But I did want to add a lunch review. Had the Mamacita burger today. Great burger. Well cooked. Highly recommend it. I will up the food rating from 3 to 4 stars. I'll bump the service to 3 - the very busy waitress held up well in spite of being understaffed. Also, it took 30 MINUTES to simply get me my burger, and they were moderately busy - not crammed. So, great burger, but if you are short on time - go somewhere else.

The airport has a definite lack of good restaurants that can serve good traditional food - which is why I stopped here for a very late breakfast between flights. They focus on breakfast, only use butter and olive oil, so what can go wrong? I got the big breakfast. Asked for eggs over easy and he said that it came with sourdough toast - and I confirmed it was "real", not the fake garbage you get nowadays, and he said it really was. Welllll, evidently they still can't quite get it right. My eggs were, let's say, over difficult. One side hard, one side still liquidy (if that's a word), but at least edible. He shows up with a pancake and says "oh, it comes with pancake not toast" and then walks away. I don't eat basic pancakes - processed white flour, ick. So, no offer to replace it or to even come out of the kitchen with it in the first place. Come on, pancakes, a piece of toast - cost virtually nothing, but was important to me as I made clear to the server. Then, the potatoes were cooked to the point where some pieces were inedible they were so hard from being overcooked. But wait, there's more. My server took a break and the lady who was in training who took over simply ignored me. After about 15 minutes after I finished eating, I just got up and started looking around for someone to pay. Then he shows up again. Very disappointing and I hope management reads this. Three stars borderline, but perhaps...

If I had to summarize Matt’s Big Breakfast in one word, it would be; underwhelming. I first saw this place while on a layover flight to Ontario, CA. I didn’t have time to stop while on the way, but it looked good and I knew I’d get the chance to try it on my layover for my return flight.

Myself and several others stood in line waiting to be seated about 10 minutes. The the waitress then came over and asked us all how many were in each of our parties and got us seated. Service was less than hospitable, it’s more of a what do you want, give you your check and you’re on your way. Which is fine, but the waitress didn’t even bring me my drink, once I got my drink I never got a refill, and other than taking my order and bringing coffee and water after I asked her I never saw her again. This could be because they were understaffed as well, but friendly service is always a plus.

I ordered the pancakes, coffee and side of bacon, came out to $27. To be expected at the airport, the kicker though, was that they charge for extra syrup…. Which leads me to the food - the people sitting next to me warned me not to order the sausage because it was dry. So I got bacon instead, which looked appetizing- but was quite the opposite as it was severely over peppered. The pancakes (griddlecakes) were chalky and dry. Kudos to those who finish them without extra syrup. Overall, if you’re like me and craving breakfast before or in between flights, it may be in your benefit to skip Matt ‘s Breakfast and wait till you get to your destination. It may save you time and money. The one plus however, was the atmosphere - the tv’s bar and seating is comfortable and a place to hang out in between flights. The couple and lady sitting next to me...