Nekter Juice Bar — Restaurant in Phoenix

I want to start with, I do love this place! Im a usual at the biltmore area location and was really excited when I saw this location was opening across the street from my work. If you read this review, know its not due to taste because the drinks are fantastic.. This experience that happened though was upsetting to me because it impacted my life once the order was done. I did an online order today and as i mentioned above, i work across the street and my company has very strict break adherence policy, if you are even 1 min late returning, you are considered tardy and its a hefty impact on my performance evaluations. The online order was done so I could quickly walk across the street an just grab it an be on my way in a timely manner. The online site indicated 1:19 my order would be ready for pickup, so I didnt leave my desk until 1:19 to give a little buffer window. Upon arriving, my order hadn't even been reviewed yet an there was another order ahead of mine for someone who just walked in prior to me. The motto on your site and on your cups "Skip the line, order online" is what i was expecting, but this is the opposite of what happened. I ended up returning late from my break and this tardy is now something I have to deal with. The woman working today gave me a coupon due to me having to wait which i appreciated, but the coupon was expired effective 1/20/19... Im sure it wasnt intentional but that does me no good. Im posting this in hopes maybe a small training can happen since this is a newer opened location to ensure they review online orders which have posted times of when its expected to be ready to avoid a situation like this for someone else...

Ok, so first off this place has good juice and bowls, however, I feel the need to post when people say stupid things and the experience is less than, keeping in mind only for this trip am I writing about. Ordered many things, acai bowl and multiple juices of different kinds. All was good with the exception of the Tumeric blend bottled juices we got. Purchased 2 of those, and both of them exploded like a shaken coke bottle when opened. I can't even figure out how that would/could happen with no carbonation. Exploded all over us, couch, rug, etc, and yes, bright orange/yellow. After trying to figure out what happened, phoned the store and let them know about the Turmeric juices, and here's the funny part, the employee we spoke with on the phone said, "Well we do make them from scratch." I actually had to pause and scratch my head. First off, I would hope that you do, and secondly, would that not mean all of my juices will explode, and/or should I expect every Tumeric juice I buy there to explode. Tell me, what makes them explode then if you said it so confidently that was what it was? I'm really refraining here, but will suffice to say that you guys are probably selling some bad, over fermented, juice and not owning up to it. I will be doing business at Pressed from now on, I'll take the...

Place an order through their app ,go to pick up the order and questioned as if I’m a common criminal by a young employee who felt entitled or thought things were a joke went to my car to get my receipt out of my phone as the order was placed on their app for a pick up at 8:45 was told while standing in there that the receipt just printed I have nothing to do with your process or procedure. I would never place an order for 9 o’clock and I have to start work at 9 o’clock. Then told me I had to cancel through the app which there is no location to cancel through the app said I would have to wait for the manager to get a refund. Please avoid this store at all cost very poor customer service, unprofessional. Definitely won’t ever have to worry about me coming...