Subway — Restaurant in Phoenix

Mobile order: AF-34D51A-85 Normally, I have a decent experience with this location, but tonight was not the case. I placed an order using the Subway App, and went in to pick up the order when it showed "Ready." My husband and I had to sit and wait more than 20 minutes after arrival because the order hadn't even been started. When I asked why - since the app marked it ready - I got a 'who cares' kind of attitude, and a snotty remark about how the employees don't control the app, and another about how, "we had a lot of people come in." That may well be the case on both counts, but it's no reason to be snotty. My sandwich had barely any meat on it; my husband says his was just ok. The employees tried to give me an incomplete order, and argued with me until I showed my order on my phone screen. The male employee then handed me a newly baked footlong cookie without an outer bag - just the thin paper bag the cookie goes in. If two toasted subs are wrapped individually, and then placed in an outer bag, it would make sense to do that in this case too. It was really hot, and uncomfortable in my hand. No napkins were provided.

It shouldn't be that big of a deal to have one person handling mobile orders, and the other handling in-store customers- or having more than 2 people working at a time. If the app marks things ready when they're not, that's something for the manager or franchise owner to discuss with corporate. That's just common sense.

This wouldn't have been so irritating, if I hadn't already paid a tip based on my past experiences with this location. I usually tip for mobile orders, and extra generously so when I get excellent service and good food. Neither...

I sent my associate to purchase 3 sandwiches, one of which was a BLT that was not supposed to be toasted and to ADD mayo, cucumber and banana peppers. A BLT consists of bacon, lettuce and tomato, correct? What I received was a TOASTED bacon, mayo, cucumber and banana pepper sandwich. No lettuce, no tomato. When my associate said not to toast it, she was told that it HAD to be toasted because of the bacon! No the bacon is precooked and I’ve been getting it cold since the first time I ever ordered it! She also asked why there wasn’t lettuce or tomato on the sandwich, she was told that she has to ASK for that. Now, why would she have to ASK for something that is listed as an ingredient of the actual sandwich, I’ve never had ask for things that are supposed to be included, extra things yes, but the lettuce and tomato for a BLT is a given. The “manager” named “K” said it was his “worker” that made the sandwich but it was actually him that made them. This guy was RUDE and could barely speak English. $14 for a footlong bacon cucumber and banana pepper sandwich is...

Twice already we had some kinda shotty service mostly with how the sandwiches were made. The guy making one of my two sandwiches laid the chicken out unevenly leaving a huge empty spot at one end then laid the cheese out with some major gaps. After he toasted it I called him out and the other guy came in to spread everything out. I didn't notice the other guy was working on MY sandwich cuz he put it in the toaster with another sandwich, this sandwich was an outlaw, part of their premade deals so there's already a recipe for it, it was supposed to come with pepper jack and I think he just put mozzarella, didn't even realize until it was out of the toaster. which by the way these feel barely toasted... It really sucks cuz this place is really close to where I live but I'm gonna have to go to a new one if this service keeps up.

Place is...