Wendy's — Restaurant in Phoenix

I wanted to send my gratitude and awe for one of your amazing employees! I did not see a way to do this via your website, so I hope this will work. I regret that I did not get her name and in hindsight wish that I had told her this in person, when I ordered at the Wendy's Terminal B of the Sky Harbor Airport in Phoenix, Arizona. My family was in the fifth hour of a miserable seven-hour layover, and I ordered two frosties from Wendy's to try to cheer us up and give us a bit of energy to face the additional two hours ahead of us. As we waited for our turn, my son and I watched a woman who seemed to have the authority of an acting manager, showing such compassion and kindness and TLC for each person she came into contact with at the counter. This continues to stand out to me, because at an international airport, most of her customers will never be repeat customers, and the sheer volume of customers is probably greater than that of any other Wendy's location outside of an airport or a large city. When my son and I received our frosties (and my 14-year-old had never had a frosty before, because we don't have a Wendy's in our community, but I associated frosties with comfort food on road trips as a child), we really did feel comforted, though our backs were aching from napping in the uncomfortable seats at our gate, having been up since 4 A.M. in North Carolina and waiting until 6 P.M. to board our final flight of the day to California. Still, it wasn't the ice cream that left a lasting impression us, but certainly it was a sweet pick-me-up. It was our family discussion about the kindness and generosity of spirit with which we watched the Wendy's manager treat each person that really had the greatest impact on us: First, we watched a man who appeared to work at a neighboring restaurant, who seemed so tired and hungry (not just for food, but for caring attention), whom she took the time to show that she really saw him and that she really cared. Then, there was a man carrying a large order for his big family, and she made him feel seen too, as she ensured that he had a tray for all the drinks and wished his family safe travels and a wonderful afternoon. I saw him pause in wonder and respond so gratefully at also being seen. And my son and I felt just the same when our turn came. We are still talking about this 24 hours later. To the manager on call on Thursday afternoon (July 27th at 3:40 P.M., according to my receipt) at the Phoenix airport Wendy's location in Terminal B: Thank you for being a leader and a role model, not just to your own team at Wendy's, but to all of us who felt seen by you; I want you to know that we see you, too. This is more than just customer service; this is humanizing interactions that are too often just transactional. Thank you so much for putting your heart into your work—work that touches more lives in one day than most of us have the opportunity to work...

Got here at 5:05 in desperate need for coffee. Website says they open at 5. I see two workers lights are in and I’m patiently waiting 10 mins go by and I’m getting a little inpatient so I say excuse me are you open, employee just says yes. Ok well can someone help me out here??? She looks around and sees no one at the counter and says hold on and walks to the back and calls her coworker/Manager. She tells me she’ll be out in a few minutes. No apology or sorry we’re runninf behind. It’s now 5:18 and the employee/Manager finally comes to the front. She proceeds to make tea and put the frosty machine together again not a word or greeting. She finally comes to register and asks what can I get you. A coffe and an oatmeal simple enough. Her reply we don’t have oatmeal yet. Ok just a coffee then. Not once did she acknowledge it’s 5:20 or so and they’re 20 mins late opening. I’m a reasonable customer and if they simply acknowledged me I wouldn’t be leaving a 1...

Horrible Customer Service. I work at the airport and sometimes we depend on vendors being open until their posted times but they just do not care.False advertising and business and properties will hear about it.I was literally in line @ 20 minutes until close and I was second in last to the end of the line.There was a lady in front of me and as I got closer the young girl with glasses at the register yelled out "We're not taking anymore orders after her!" (the woman in front of me).I was literally the only person behind her and asked "seriously you cant take mine I've been waiting? " and she replied "nope". Wow they will literally hire the worst people for the job.Wendy's do better because you lost a customer.This is what happens when you trust lazy, disrespectful, entitled children to run your...