Subway — Restaurant in Pikeville

If I could give zero stars I would. We went about 12:15 today and Dewey the manager was on speaker phone the entire time. There was a line of people and instead of trying to take orders he was talking to someone on the phone about personal matters and not being able to get anyone to come take his shift. The place was completely empty before we went in and we waited until a line formed to get on the phone. An elderly lady was in front of us and was asking about a coupon and trying to order her sandwich. He was rude and disregarded everything she said and couldn’t even stop talking on the phone for a second to listen to her order. Me and my boyfriend left before we even started to order. Awful customer service and experience. If you as a manger can’t sit aside your personal matters for 10 minutes to serve your customers with at least descent customer service maybe you need a...

Ordered five subs. The crew member got everything right. The General Manger came out to help. Messed up my order completely. I work at a restaurant myself, but if the general Manger can not make the food properly then they need another job. Was told of I wanted to drive back and get my food they would remake it. I worked all day and had to take my kids to an after hours clinic. The last thing I want to do is go back out after I get home. That's just bad business. They should of offered a free sandwich next...

Every time you go to this one they are always out of meatball subs and I go a lot and they don’t have the meatballs sub I don’t understand that take it off the menu if you are not going to have the stuff no more am done going to subways I will take my business somewhere else that has the stuff and is not to sorry to make a sandwich because I believe they have them they are to lazy to make them and keep the meatballs made up sorry but that’s ridiculous every time I go that...