Metro Diner — Restaurant in Pineville

Wow... Heck of a experience here... Also an easy 5 star review.

We arrived here around 10:30am on a Saturday morning and the place was full. After giving our names we were about 3rd in line to be seated. There's a large beverage bar available and we made cups of coffee and hung out for about 5-10 minutes while waiting for our table.

In no time at all we were seated and immediately our server stopped by and told us about the specials available that day. I looked at my menu and knew right away I was going to have a difficult time selecting my entree. Why so difficult? Well because there was a ton of delicious items to choose from. My friends were having the same problem.

After a few minutes our server stopped by and asked if we were ready to order, we weren't. No problem, she offered to freshen our drinks, bring water, etc. and left us to decide what we were going to order.

Eventually we were all ready to proceed and got our orders in and I took a moment to look around. The kitchen was behind where I was sitting so I had to turn around and look. It was an open air affair and they have a counter with stools available as well. If I had been by myself that's definitely where I would have been sitting. I will say from what I could see that the staff that was working in the kitchen knew what they were doing. They were hustling and running like a finely oiled machine. Also they were doing it quietly. No loud yelling or drama leaking into the dining room.

After about 15 maybe 20 minutes our food arrived (again the place was full) and it looked awesome. I had a dish called the 'Breakfast Pie' which was loaded with eggs, cheese, mushrooms, onions, peppers and red skinned potatoes. I added bacon, and you can also add sausage or ham if you prefer. For the side I ordered home fries. This dish was incredible and I almost didn't finish it due to the huge portion.

My friend Jessie ordered the dish called 'Yo Hala on the Square'. It comes with two slices of challah bread stuffed with a mixture of bananas, brown sugar, cream cheese and hazelnut syrup, prepared like French toast. This is then topped with with a blueberry strawberry compote and powdered sugar. It was a beast! Her husband Dave had the 'Blueberry Crepes' special. I'm not sure what was inside the crepes but they were also smothered with the same blueberry strawberry compote.

All of these entrees were simply fantastic and photo's are enclosed. Service was also outstanding! This was definitely my favorite dining out experience on this trip to Charlotte. I see they have 2 locations up in Richmond Va so maybe I'll get lucky and they'll open a location in Hampton Roads...

We went to the restaurant for brunch. Our waitress, Alexis was awesome! She put in our orders, and came back with all of our food except for the ceasar salad. She informed me that the salad would be out to me shortly. I waited 15 minutes for this salad. I saw my waitress constantly checking at the cooks window to see if the salad was there, and it was not. I stood up and looked for the salad as well, and it was never made. My food was getting cold, so I decided to eat it without the salad. I asked the waitress to just cancel the salad because by this time, it was 20 minutes later, and the salad was no where to be found. I asked her for a hashbrown to go. She informed the two cooks behind the counter that I no longer wanted a salad, and that I wanted a hashbrown to go. One of the cooks were mad about the change, and he told her that he'll make the salad for me instead. Alexis told him that I rather have the hashbrown to go, he started yelling at her about it. She walked off. He then yelled at her everytime she checked for the hashbrown. He began to humiliate her in front of customers, and then FIRED her because she asked him not to yell at her. This was unacceptable! He was UNPROFESSIONAL, NO HOSPITALITY, and I most definitely will Never go here again. The restaurant wasn't busy that day. There were maybe 10 customers during this time. However, I wouldn't recommend this restaurant. The way he yelled at her was as if she was a child. He had no respect for her, the customers nor the restaurant. He shouldn't concentrated more on the mediocre food he was cooking. He needs...

My husband and I visited Metro Diner in Pineville. While we’ve enjoyed metro in the past, this visit was quite the contrary. I do want to say our server was delightful, and tried to make the experience better. I ordered the steak tips, but only after confirming with our server that they were tender. She said they were good, and recommended them, but also said they weren’t as tender as a steak. I understand that meat tenderness can be relative, and realize I took a gamble. My husband ordered the Caesar salad with grilled chicken. Both of our meals arrived and they both looked yummy. I sliced into a tip and used could tell it was not tender by how the knife cut. Indeed, it was not. I tried another, and it was still pink, but not tender. The mashed potatoes and green beans were good, but the steak tips were tough. I tried to eat them, but really just couldn’t stomach them. The server came back and I let her know I couldn’t eat them and ordered something else. I thought it was strange that she didn’t take the steak tips away, but just shrugged it off. When we got the bill all three entrees were listed. We asked about the steak tips, and our server said the manager said if I’d ordered the same thing then he would have deducted the first order… but since I ordered something else, he couldn’t. The manager never came to our table to ask how he could make our experience better. Our server said she tried to get him to do something. So, here’s one star for the managers lack...