Staples — Local services in Pineville

I needed to drop off some packages for usps because it was MLK day and the post office was closed and I wouldn’t have time tomorrow.

I looked online and staples website says they would accept packages for usps shipping, so I went there with the packages.

When I walked in there was a line with one lady working. That’s fine. When the lady (who took her name tag off) saw me with the boxes she asked what I was dropping off. I told her I just needed to drop off my usps packages.

She looked at me, rolled her yes and told me that they only shipped UPS packages and I could bring my packages to the post office. I told her they were closed and I had looked online and it showed that staples accepts usps packages.

She said I misunderstood and pointed up to a sign that says “ship it all” and then said “see, we only ship UPS. It says it right there!”

I then pointed out that the sign had a usps logo and if she moved the box she could see that it says “usps” under the logo. She then told me it as an ups logo and I was wrong before saying “ I’m not dealing with you” and then said “next” to call up the next customer as if I wasn’t there.

I have never seen a customer service associate talk to or handle a customer like this. I was so upset with the whole situation that I started recording. She then called her manager over.

Some other guy (also without a name tag) came over and explained to me that he was the manager and that they had never shipped USPS packages. I pointed to the sign and said your sign even has the usps logo so you must have at least at one point shipped usps. He said he didn’t care. Then I showed him online where it showed that they shipped USPS and he said that he isn’t Staples online and has no control over that and if I didn’t like it I could call headquarters.

I asked him for his name but he refused to tell me. I guess he didn’t expect me to call headquarters but I did.

When I started dialing he told me “listen, just this one time I will do you a favor. Leave the boxes and I’ll take them and drop them off for you as a favor”

I told him I didn’t want a favor, I wanted the store to do what they said they would do and ship the packages.

While on the phone with headquarters another associate without a name tag showed up and the lady and him started laughing and joking around with each other. Then after the line was cleaned out, the manager guy brought the lady who told me she wasn’t going to deal with me over and they both smiled and laughed like it was all a fun game.

How staples stays in business with this nonsense is beyond me.

Someone at headquarters apologized and said they didn’t know why that store wasn’t accepting usps packages and that they should be and that she would make sure that the problem was addressed. It didn’t help me but maybe it’ll help someone else avoid brining packages into this location...

If I can give this location no stars I would. First of all, I worked at Staples for 12 years before quitting for something MUCH better. With that being said I am aware of the policy and I expect a certain type of service. Every, and I mean EVERY time I order something from the copy center there is always an issue. Machine down, no paper, too busy to get order done in the time frame first agreed upon. With all of those none of the employees has reached out via email or phone. It takes for me to come into the store to find out my order is not complete and why. Secondly, the manager Vaughn needs to undergo more training OR let go(fired). She is very unprofessional and a liar and training her empoyees to be the same. I came into the store to purchase a printer, I seen another model of the printer for the same price but it was touch screen. I told her that I wanted that printer instead since its the same price. She looked at the sign, wripped it down and said she cannot give the printer for the price on the sign because its an old sign and shes about to print the signs now. For 12 years Staples policy has been honoring the tag. If the policy has changed and I challeneged what you verbally told me, show me the policy. When I had to return the printer because I needed the bigger size and I misplaced my receipt she had her employee tell me that they cannot return the printer without the receipt. They told me that the new policy as of Christmas was no return without receipt. I pulled up the return policy, it states: Electronics CAN be returned without a receipt and will be given at the last sale price. Which was fine by me. Understand, due to the poor service I will NOT be shopping at this location EVER again. This location needs a new set of management team...The sign of 'hassle free' returns' eeds to be removed from...

I called this store located on Pineville-Matthews Road and requested a quote, the young lady that I spoke with provided me with the email address to send the request for a quote. She advised me to sent it to the attention of the print manager "Deborah" who was actually on duty at that time. I hung up and within a minute of hanging up, I sent the images. Within 3 minutes I received a response that stated someone would be contacting me shortly. That was on Wednesday, October 10, 2018. On Thursday, October 11, 2018, since I hadn't received a call back or an email, I stopped by the store and spoke with Deborah. Deborah stated that she had not received the email, and asked what time had I sent it? I told her I thought it had been around 10 or may 10:30 a.m. yesterday. She stated that their system had kept going down yesterday and didn't come back up until around 11 a.m. I opened my email and checked my messages and I received a response from them at 11:35 a.m. stating that someone would be contacting me soon. I had sent the original message at 11:32 a.m. I wish this system would allow you to give negative or minus stars, because their customer service suck! While I was there she proceeded to wait on other customers as if I wasn't there and I never really received a quote for what I asked for! The most sorriest excuse of a business I have ever encountered in my entire adult life. I won't waste my time at this store again. I will pay more at another print store before going back...