Sleep Number — Hotel in Pineville

Edit to respond to sleep number: I am unable to log into my account unless I agree to giving my personal information. If I decline giving my information my only option was to log out. YOUR RESPONSE IS MISLEADING. I don’t care if you share my information or not, I do not want to share my personal information with sleep number and I will not be forced to agree to it in order to log into my account. I do not need, nor want, “SleepIQ” services. I just want to be able to adjust the firmness of my bed. And currently it constantly deflates, even after I had the part replaced and paid to have it installed. It’s a bed! It should not “break” constantly. Like I said, it is the worst bed I have ever owned in my life. And now I have to waste my time yet again calling your number during your limited hours during the day to straighten out another issue, one directly caused by you changing your app policies to force me to agree to either: 1) sharing information or 2) logging out of my account.

Stay far away from sleep number beds. I have had the absolute worst experience with the bed. It hasn’t functioned properly in some time and that’s with me having to pay for new parts AND pay $100 to have them come to my home to service the bed.

The latest issue is that I can no longer log into my account (to make adjustments to my bed through the app) unless I agree to allow sleep number to collect personal information and send me solicitations about new products and features. I used to be able to log in but now that has been removed unless I give them my personal information. Are you kidding me?!

I can’t wait for the day I can get rid of this bed, it’s the worst bed I have ever...

DO NOT BUY! I bought a sleep number bed for close to $10k in December of 2020, roughly 6 months later it started to act up so i called and was told that i need to deal with the base company (apparently the mattress and bed are under different warranties and through different companies), a fact that was never disclosed to me during the purchase process and would have definitely caused me to look at other options for our purchase. The base company (Leggett and Platt) came out about 2 months after my initial warranty call and replaced 2 actuators and a control box. All was well until June of 2022 when i again started having the same issues that i had previously. After multiple calls and being bounced around between sleep number and Leggett they sent me some parts which i installed and my bed still did not work! Fast forward over 3 months later and a sleep number tech comes out and tells me that they will replace the right side of my base. He leaves and a sleep number rep calls and tells me that i have to call Leggett and get them to replace the base, like that's going to happen after they didnt even want their own technicians to come out. I am beyond past my limit with these companies and they dont seem to care one bit. If i pay $10,000 for a bed i expect it to last more than a year and a half. I don't think that's outrageous to expect. But now im left with a $10k paper weight. Do yourself a favor and buy...

Sleep number bed buyers- I would like to warn potential buyers of the cost to fix any issue with the bed if something goes wrong. I have a current issue with my bed that the company was willing to swap out, but I still had to pay for shipping and techs. The repair would cost almost 1/2 of what I paid for the bed initially. I recommend not getting a dual chamber bed because when you roll over, you tend to roll to the center even when you try and sleep on your side. Customer service’s response was to stay on one side of the bed - that the dual chamber bed wasn’t made to move around. Customer service, in my instance, wasn’t willing to fix a structural issue at no cost to me to stand behind their bed. The bed price upfront is reasonable. If you have any issues, the cost of repair is so expensive you could probably buy a few standard mattresses for...