Taco Bell — Restaurant in Pineville

The new remodel looks appealing from the outside and inside, but the chairs and tables are the most uncomfortable and un inviting in their class. If you’re going for an upscale look, you want to keep people comfortable. If people are comfortable, they will stay longer. If people stay longer, they will order more.

Good food, they got down the corporate way of doing things. No issues here.

Staffing is a challenge with the worker shortage. Somehow somewhere, people are making money without going to work; I’m just as puzzled. With what they have, they are still working out the kinks with new and very young staff. With a few changes here and there I think they might be okay in time. Maybe. Actually, this is a BIG maybe. It’s rough, I won’t lie. Workers and management all seem very very lost. Hopefully comfort will set in with time and repetition.

Inside Pepsi machine has been down for a few days in a row and the thing is brand new. Not a good look.

Dining room cleanliness needs work. Long gone are the days where a company hires someone specifically to clean, you just can’t find that help anymore and I understand that. However with an open concept dining room with hard floors and hard squares for furniture, it’s not hard to spot a mess and take care of it quickly with a little attention.

Drive through lines are always backed up, as are most Taco Bell’s in any big town in the USA. I’ve been to many. The night time crew on the speaker and window does leave something to be desired however.

Corporate/franchisee; focus on management who can swoop in, learn the brand fast and get everyone comfortable and happy. You have some of the right tools already, you just need the people to use them.

Manager of...

I walked into the Pineville location, 10917 Carolina Place Pkwy, Pineville, NC 28134. I went in to order food. I wanted to see if the cheesy potato bowl into a tortilla. The MANAGER, HARRY, was extremely rude and NOT WEARING A MASK. I started to walk up to the register, and he snapped, you can order at the kiosk. I started to say but I wanted to see if the cheesy potato bowl, if the contents could be put into a tortilla. He didn't want to do anything to service me. It was one of the worst examples of customer service I have experienced. He was short with me. Forced me to order at the kiosk without offering to help or see what I wanted. He did not make sure I was a satisfied customer. I told him I'd be contacting corporate and he said that's fine. Have a nice day. He didn't care. This type of treatment causes companies to lose business. I hope and expect corporate will look into this and handle this situation. I have emailed this to corporate, and I'll be calling corporate tomorrow if I do not get a response. This is an unacceptable way to treat a permanently disabled...

Awful Taco Bell. Inside has been closed since 2020, was closed for months for renovations, inside is still closed. Made two lane drive-thru, still only one lane. Ran out of beef today before 1:00pm on a Monday. I have had multiple bad experiences at this location the last few years. Needs a total management overhaul, has been a disaster for years. The one by my house has never once had this many issues. After the renovation, the parking lot got more crowded, and so many people try to skip the giant line in the one lane drive-thru by walking inside only to be turned away. Doors are all locked. No signage, no nothing. Lines are always long and people drive in and out like a free for all through the one small entrance and in and out of cramped parking spaces. Absolute mess, might be the single worst Taco Bell in America. Never reviewed this place before even with all the problems I've had in the past but this is ridiculous. Never have I ever had so many bad experiences from one location of a fast food chain. So...