Best Western Plus Pineville-Charlotte South — Hotel in Pineville

When I first got there to check in for my stay, I had told them I was there to check in and I had already paid online. I asked the young guy was he charging my card again he said no. He then proceeded to check me in and as I was walking out the door I checked my bank account and there I saw I was charged another $266. I immediately went in there and was very nice and calm about it stated he charged me when I already had paid. He started freaking out and went outside to get the GM (David Bean) immediately David was mad and angry my boyfriend saw it also. He was slamming books down to try to get the credit card company to cancel the payment. He didn’t acknowledge me and my boyfriend or try to comfort us when it wasn’t our fault. He kept telling me to go ahead and leave he will handle it. It sounded so fishy so I waited around. David stated that it was all done and I should have it back on my card. Well hours go by it was nothing called my bank they didn’t see nothing. 24 hours go by I wake up still nothing. I immediately went back down and told the young lady I need David to just go ahead and email the forms for the release of my money so my bank could automatically do it. He kept giving excuses and stated he faxed it. No one could log into the email to send it off because the password were changed on the computer. Fast forward to 4 hours later I called in he (David) answered and said to me “I sent it from my actual email because I’m ready for this to be over with” as if I did something so wrong when it was my money. So me and my boyfriend went back up there because we were running errands, David came out and immediately was like “there’s nothing I can do I have done everything it’s on the bank” when my boyfriend was just trying to have a man to man conversation. David went back in the office gather my papers and proceeded to hand them to me with an attitude. So me and my boyfriend were like what’s going we have been nice about this whole situation and David immediately said “this conversation is done and walked away” so we proceeded to the elevators and David came back out and asked if we were staying for the last night and I asked him will he refund me for that night he said no. I say all this to say David is a horrible manager and is very INCONSIDERATE. He also did not want to give me the young man name that caused all of this he told me to use his name because he represent the property. I will NEVER go back to the property ever again my boyfriend birthday weekend was so horrible and all the stress they caused us made my boyfriend go into his sickle cell crisis. As of today I did receive my money after going into my bank and just explaining everything and having the manager to understand me. Don’t forget they have car break ins about 1-6 months according to the property. 2 cars were broken into on Saturday 7/19/25.

EDIT: The comment that David posted is very inaccurate. If he post camera footage on social media you can see where I was absolutely respectful about the whole situation until he started having attitudes making it seems as thought I were bothering him. I NEVER got loud with anyone at the front desk so that was a lie. You have had multiple reviews about your nasty behavior and attitude and you can’t own up to it. You know good and well I didn’t raise my voice and not one did anyone in the lobby say that LIAR. Please show camera footage of me acting out and raising my voice I would love to be proved wrong. ALSO, you in fact did have a attitude and was turning red because you was so aggravated and did you not tell me when I walked out the door on Friday “you have the right to be mad, I would be too if it was my money” you trying to save face because you know you have a bad attitude and don’t represent Best Western the way you should. Have a great day and you will never see me again!

To add on David banks do not reach out to discuss personal matters or experiences lol nice try. That is against their policy lol. I’m guessing everyone who left a negative review lying and of course you...

We didn’t even get to stay at the hotel, as we were unfairly turned away even though we had a booked reservation. I originally wasn’t going to make a review since the manager was going to fix it, but then he was rude to my wife so I want to warn others about this place. We booked a stay for 10/12-10/13 for when we were going to Carowinds for the Scarowinds event. Since Scarowinds goes until Midnight, I called ahead to the hotel to make sure it would be okay to potentially show up after midnight. We were told yes by a worker that it was fine and that was that.

Come around 12:30, we get to the hotel and we’re let in by a worker at the front. She had to have been the rudest person I’ve ever encountered in my life. She rolls her eyes and stares at us until I said we were here to check in. She then said, “I have been trying to call, email, text YOU ALL DAY. You didn’t confirm you were still coming and it’s now gone”. My wife asked her what she meant and why she’d been calling us all day, and I told her I didn’t have any missed calls, voicemails, emails, nothing, but that I did have in my recent calls where I called earlier. We then explained to her there was also no service in the park due to crowding, you’re not allowed your phones on the rides, and we called ahead to make sure it was okay to possibly show up after 12. She then said I should have left my information with the person I spoke to on the phone, and my wife said she didn’t understand how we would know to do that if we were just immediately told it was fine and shouldn’t it have been on them to ask that and leave a note if that were the case. The woman then told us that she had given our room away and there was nothing left in the hotel for us at all and she didn’t know what to tell us and that she “understood” because it ruined her night too with “paperwork”. I asked her about a refund and she said the manager had to do it and would be in Sunday.

She seemed to start backing down when we told her we were five hours from home and didn’t understand why she would just give the room away. She said we could check other places, but they’re likely full too. We called a couple of places and they were full, but at that point it was 1:30 and so we just decided to drive the 5 hours home.

I called Sunday and was told the manager didn’t work weekends and to call back on a weekday from 9-5. I called Monday at 9:30 and was told he wasn’t in yet and to leave a message. I did and then got a call back from the manager 5 minutes later. I explained what happened, explained I have where I called ahead, that even in Booking’s app it never showed canceled at all, and he said there was no possible way for her to give the room away since it had been confirmed in booking and the payment was received. Also that he didn’t understand what paperwork she would have to be doing and that he would talk to her and give us a refund.

We waited a week for it to go through and nothing, so my wife called and the manager was rude to her and acted like she was making it all up after I had spoken to him just that past Monday. If he had looked at the cams, he would have seen us turned away. Toward the end of the call he finally said he vaguely remembered and would look into it and hung up. No goodbye, no asking for a call back number, nothing. Just an abrupt hang up. Finally two days later the refund started pending in the account. That also proved to me he must have not spoken to the employee if he had already forgotten the whole thing.

Please beware this place, and if you have another choice, definitely...

My husband and I stayed here on the 30th of September and it was a horrible experience from the time we checked in to checking out for one night. We arrived around 7pm to check in and only had time to get the keys and leave because we had a prior event we had to get to so we never went in the room and dropped our bags off. When we arrived back at the hotel around 1:39 am on the 1st of October we walked in to room 104 and the bed sheets were on the floor along with towels and a McDonald's cup as if someone was already staying there. We immediately went back to the front desk and told him the room was trashed. The attendant first stated that he was the only one there and the housekeepers had left, we could either allow him to clean the room because there were no other rooms available. I told him to refund us and he looked back on the computer and magically found another room to put us in on the second floor. He explained to us that the room had a bleach stain infront of the door and not to worry about it but everything should be fine. We went to room 213 and just wanted to shower and sleep as it was past 2 am. As we walked in the bathroom we realized it was only 1 washing cloth, 1 hand towel, 2 bath towels and one sheet on the bed. We made it work knowing that the attendant claimed he was the only one there. When we went to check out there was no attendant at the front desk and we waited almost 20 minutes. There was however a bucket to put your key card in. We then got back home to find they charged us an extra $25 so we called and talked to David Bean the property manager and he was rude when we were trying to explain to him our initial concern and ask why we were charged. He cut us off and told us there were stains and missing linens. When we told him that was not our fault and that he was being rude and condescending by telling us to refer to our bank to get a refund he hung up on us. My husband called back and told him how unprofessional it was to hang up on someone when we were not cursing or yelling at him and just trying to explain our side. He said he was just following what housekeeping told him. This place is not customer service friendly and they do not have the staffing or service for customers and do not value you. They will make up charges for uncleaned rooms and tell you to take it up with your bank. Classless! We did not steal anything, nothing was in the room! If you're housekeepers actually cleaned and restocked the room properly and you or your staff checked behind them then this wouldn't be an issue. Don't worry, we have pictures and videos and will be taking this further. I also see a so-called manager that takes no accountability for his or his staffs actions. Every person complaining in your staff has you responded lacking customer service driven and putting it back on your customers. Guess everyone that complains about your establishment are wrong and you are right. Doesn't take a genius to figure out who the real problem is here. And this won't be the last you hear from us. You think we would go through all of this for an extra $25 charge? It's the principle...