Chipotle Mexican Grill — Restaurant in Pinole

Horrible service, rude and aggressive behavior by the shift manager and worker. Orders food @0715pm and found that the Food had human hairs in it (see the picture). When I went back to store @0815pm in Pinole to report it, the shift manager says that “it is not a big deal, it is very normal to have human hairs in food, I can change your food”. I was surprised with her response and refuse to exchange the food. The shift manager was very rude and become aggressive. I was surprised and requested her name. She refused to give me her name. She refunded my money after arguing with me but still refused to give me her name and any owner’s information. She forgot that the refund receipt had her name on it Julia. I went out to my car and grabbed my phone to make a video of her customer service, her behavior & her attitude towards me. Julia threatened me to call the police on me or left the store and then she and her one of the worker (see the attached picture) called police. Sooner the Police officer came out, Julia jumped in front of me and stated “I love the police” and start complaining that I as a customer filmed her. The Officer told her it is a public place and that the customer has the right to do so. Julia made more fake stories but lost her hopes to press any charges towards me. The Officer advices me to call their cooperative office to file a complaint against the behavior and food quality, which I will do for sure. I know that Chipotle chain does not care the food quality, the customer service and don’t take any customer complaint seriously cause it is not a big deal for them to serve human hair in the food. But I still wants to share the harassment by Chipotle workers and the worse customer service experience. I do have a video of the incident. I am hoping someone will look into...

Everything was bad. The rice was like plastic. The rice was either over cooked or just was bad most of the fresh items such as garlic, lettuce, and tomatoes were rotten. They were cleaning it with a very dirty towels and buy it. I meant the countertop and all that the old stuff that was on the countertop, went in to the food trays you could say. Also the customer service was bad and it was probably the worst experience of my life. They also forgot some key parts of the food such as the chips that usually would come along on the kids quesadilla and and some of the cheese on the quesadilla as the quesadilla like we didn’t add anything into it, but it was thinner than usual. The food was very overpriced to in total we spent like $30 for four items that were two that were very cheap quality and basically tasted like plastic all in all, the corn was watery. The tomatoes were watery too and so well I can’t go raving on and on about this, but just take my advice and don’t go to chipotle in Pinole. Vallejo is definitely , the corn was watery. The tomatoes were watery to and so well I can’t go raving on and on about this, but just take my advice and don’t go to chipotle. Pinole Vallejo is definitely gonna be a better option any day...

I’ve visited this Chipotle location in Pinole twice so far, and both experiences have been solid. One thing that really sets this spot apart is the view — it overlooks the beautiful Pinole Valley. On a sunny day, it’s a great place to enjoy your meal while taking in the peaceful mountain scenery. Honestly, I’m not sure why nearby cities like Hercules don’t have this kind of nicely developed shopping and dining area.

My go-to order is the chicken salad bowl with guacamole on top, paired with a side of chips. It’s simple but satisfying, and the ingredients have been fresh each time. Fortunately, I haven’t experienced any of the issues mentioned in other reviews — no missing items or long waits. I hope that continues with future visits.

Another small but appreciated detail is their beverage station. I really like the fact that I can get sparkling water straight from the tap, and it’s free — a nice touch that not every location offers.

Overall, this is a well-maintained Chipotle with a scenic location and a reliably good experience. I’ll definitely be...