Engine House 25 Tasting Room — Restaurant in Pittsburgh

Highly do not recommend this place. This is how they do business. We got two tickets as gifts from our friends for Wine and Cheese tasting, all info on tickets were just about the time and place, 7-9pm, we came at the exact place at 7:30 which was 30 minutes late from event starts (please take a look that there is no info that u gotta be exact in a time or they gonna close the doors). Place was closed, nobody inside, nobody outside, no signs, no pathways. Nothing. Me and my wife were walking about 40 mins around the building trying figure out whats going on. I was even tried to call them - no answers, but they called me back after 3 days and offered me another event without a timing and without explanation why can't we get refund for the tickets. I wasted my time to talk with a super rude lady over the phone about the whole situation - and believe me when i say rude - that mean absolutely rude. I even came there personally next day tried to figure out what is going on but just a guy came out and told me she going to call me back next day - nobody called me back. So how the situation looks to me as a customer - NO EXPLANATION HOW TO GET TO THE EVENT, on the ticket the adress and the place are actually getting you confused because the name of the place for event is just different and they will tell you - this is your fault that u don't know. No sign out side, no people who can meet you and walk you to the right place, no phone answers and every lights were turned off. PLEASE TELL IF I"M MAKING A GIFT FOR ANOTHER PERSON HOW THEY SHOULD KNOW HOW TO GET TO UR PLACE? Even the numbers on the building - they are hiding them! They litteraly just put a sign which hiding the numbers of building!!! There is no info on facebook, on ur website, no info on the door, no info at all. But you charging people full price with no refund policy and u can't even offer an event BACK. All they told me "we can offer you another event but we don't have a schedule yet so you gotta wait until we call you back". Excuse me call me back when? What event? Why can't we get a refund if it's your fault but not ours? Why you making your customers being responsible for your mistakes? Why you can't offer us another event for early date or something instead? It's all shame to work like that. You scamming people for your own mistakes.

This is how you guys gonna deal with them if u'd get late for a 30 mins on their event. They just will take your money and they gonna say "it's your fault". Will see what lawyers will tell us about this situation as it's just...

If you are looking for a truly unquie Pittsburgh experience that brings you to a great story of Pittsburgh and is paired with incredible wine that leaves you looking forward to the nedt visit then Engine House 25 is your destination. Cheers to Duane, Kate and the whole...

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