Rialto Pizza

I ordered a ham and cheese hoagie with EXTRA tomatoes, lettuce and mayo. When it arrived it was completely DRY. I called the restaurant thinking Oh! no big deal they will just make me a new one. Imagine my surprise when the guy on the phone said that there actually was tomatoes on it. I offered to take a picture of it because I had no reason to lie but he just said he was unwilling to make me a new hoagie and then had the audacity to hang up on me mid sentence! I was in NO WAY rude to this employee. I called back and asked to speak to a manager. Lo and behold he said he WAS THE MANAGER! And was still refusing to give me what I paid for! I told him that I wasnt being rude to him and there was no reason for him to treat me that way because of a mistake THEY MADE. I have been a police officer for over 20 years and have been in this establishment IN UNIFORM. They have always been friendly to me. It's very sad that when they dont know who you are or who they are dealing with that they feel as if they can be disrespectful and rude to you. There is no reason you shouldn't get what you pay for and for this reason I am going to be sharing this review with my fellow colleagues as well as all of you. Unfortunately they have lost a good customer and probably several more after the word gets out. I'm not saying the customer is ALWAYS right but I am saying that you should get what you pay for and they should have been more than happy to rectify the situation for a good paying customer. And rectifying the situation is not offering me $2 off the NEXT TIME I order. It was fixing the situation at the time it happened so I could have enjoyed my lunch!