Angelina's — Restaurant in Pittsfield

My kinda place, this place! Make it known I'm referring, "Specifically" to the location on West Housatonic Street. So I walk in the door & hear a happy, friendly voice make sure to say "WELCOME" to me while maintaining her professional yet friendly customer service oriented demeanor & continuing to work with pep in her step & she even knew her other customers by name! She made this place awesome, I was so blown away by her that after eating 1/2 my veal parmigiana grinder in my car that I ran back in to tell her how much I liked her food, her service & her personality then she amazed me 1 more time this time with her sense of pride of ownership as an employee not the actual owner by telling me she was going to RE-wrap the other 1/2 of my grinder aka sub because after working here for more than 30+ years she didn't want anyone walking around with her sandwich looking that way as I had made a huge mess of it lol! Omg this woman was an amazing employee & she deserves to be paid adequately. I hope the owner reads this & gives her a raise because "SHELLY" deserves one! I hope everyone is tipping her on a regular basis as she...

Ordered The Italian Bomb (Sausage, peppers and onions, meatballs). First, nothing was warm enough to even melt the provolone cheese. Second, the sausage used was sausage patties. Although, you would typically expect links (or sliced link sausages), the issue wasn't with having patties instead of links. The issue was that the patties were FREEZER BURNT and were hot sausage patties. When the guy asked if I wanted parmesan cheese on top, he took out a nearly empty cheese shaker and proceeded to shake it like crazy to get about half a teaspoon of cheese onto it.

The wife ordered the seafood salad grinder. Apparently, they had to use what they had left of seafood salad for her grinder. The amount of seafood salad on her foot long grinder wasn't even enough for their 8 inch (as confirmed by another location that we took it to and showed them what we were served). There was literally more lettuce than seafood salad on...

Ordered 2 footlong subs and a few hours later we discovered that the order was completely botched. My husband ordered a ham and cheese with mayo lettuce onion and pickle and I ordered an Italian with NO lettuce (hate lettuce) DOUBLE mayo oil&vinegar tomato pickle and green pepper. My husband’s ham and cheese had my double mayo oil &vinegar lettuce NO onion and pickle. And my Italian had so little mayo it was dry LETTUCE! 3 tiny tomato pieces pickle and green pepper. Both made with day old stale bread and 10 bucks for the Italian! That’s 20 bucks...