CVS — Local services in Pittsfield

Usually, this cvs pharmacy is only a bit understaffed with slightly lengthy wait time. No big deal. Tonight, I was walking my dog and remembered I had some Rx to pick up. We walked down to cvs. Lady, my hound dog, sees a man and of course wants to say hi. He’s standing out front of cvs with tattered papers in hand, looking lost and desperate. He’s just been discharged from the hospital he tells me, and has no money or place to stay. His copays would have been covered by mass health but he’s also disabled, which means Medicare part B kicks in first and copays are 1$ each. He has 6 essential medications for his wellbeing but can not afford even one. I offer to buy them for him. We walk to the pharmacy counter. I ask for my prescriptions and to pay for this man’s as well. They tell me no. They tell me they are backed up and it will take two days to transfer his prescription from rite aide to their store, never mind that I’ve had prescriptions transferred from out of state in less than 30 minutes. I tell them these meds are essential to this mans recovery and wellbeing, they say that doesn’t matter. I ask if I can prepay. They say no. The man states that “ people just don’t care”. I want to say “I know” but don’t. I pay for my meds and take out cash for the. This will pay for his prescription but not the loss of dignity for having to ask me only to be turned down by a nameless face behind the counter. One star for reminding me of the state...

Only giving it 1 star because 0 or negative was not an option. Some of the worst customer service I have ever had the displeasure of dealing with in my life. The staff was completely incompetent and the management was even worse. While the staff who didn’t know what they were doing asked the pharmacist Dustin in charge questions instead of trying to help he was just rude and offered no assistance to his staff. At 4:30 I was at the pharmacy trying to get my same prescription for the third time I was told it would be ready in 15 minutes. I told them I had some things to do and would be back, at approximately 7:30 I returned to get my medicine and so far have been waiting over an hour. I’ve had to give them the same information that I gave at 4:30 because they clearly did nothing towards getting it ready while I was gone. It’s now 8:29 and I have been sitting here for over an hour told there’s just one more to do. I’m not the only customer here unhappy, I’ve multiple other customers here saying things about how the staff doesn’t know what they are doing showing frustration for how long they have been waiting. The “manager” needs to be replaced and the staff entirely retrained. I will absolutely be looking for a new...

It’s always something at this pharmacy; your insurance isn’t on file, we need prior authorization to fill this script (even though it’s a standing order and has been for the last several years), it’s not ready yet (even though the script was sent over to be filled hours ago). I’ve been sitting in the drive thru line for 45 minutes for them to tell me that a script that was sent over 4 hours ago isn’t ready yet and told me to go back around and wait in line again and by the time I get to the window it’ll be ready. I had to go inside anyway to pick up a couple other things and figured I’d get the script inside, nope, the in store counter was equally as long as the line of cars outside. They had one person running both the in store counter and the drive thru and before I came inside I had to CALL the store after sitting at the drive thru window for 25 minutes for the person to stop ignoring the window just to be met with attitude and was told to go wait in line again for a script that should have been ready hours ago. I pushed the call for service button just for the person to ignore it twice. Definitely transferring to another pharmacy because this has been a huge waste of...