Big Y — Local services in Pittsfield

Meh. Nothing world class here except smug & dismissive employees. As a 1st time shopper and out of state visitor, by choice being in Pittsfield, I was underwhelmed and even insulted into being a 1x shopper. I could've given a higher rating but I doubt that based on a some staff interactions with attitudes. Specifically, my wife tipped over a glass pop bottle while unloading our cart. When she picked it up it fizzed and leaked through the cap. We both saw it. The cashier immediately ORDERED her in a loud voice to leave it alone, assuming it had broken (it hadn't) Admittedly that may have been due to her assumptioned it was broken glass. My wife assured her it was not broken but was leaking. She was then ordered to step away from the cart altogether and a cleanup for glass was made for on the PA. When he showed up a determination was made that there was no broken glass. My wife and I had both noticed it had sprayed & leaked though and as such my wife said she didn't want that one but would take the other 4 (they were 5 for $5) Unfortunately, both of the employees blew that off and disputed her assertation saying there wasn't anything wrong with it, even insisting my wife was wrong! My wife simply pointed out the obvious leakage on the floor...which both were loath to accept. Enough said. I'll leave the 2 grumpy-why-are-you-bothering-me employees out of it that I encountered. Maybe that's the norm anyway. As it is, the 2nd star was due to some nice price points on unique or local offerings. I can think of another market across town I had intended to go to. I'll go there at least 32 more times before thinking about coming...

A nice grocery store with an impressive selection of products! Just a heads-up if you've never shopped at a Big Y before: they can surprise you with higher prices if you're not a member. This happened to me on my first visit, but thankfully, the Customer Service Desk refunded my purchase, helped me sign up for their free membership, and reprocessed my checkout with the lower 'member' prices. It's a little puzzling why they require membership if it's free--likely to track purchases--but just a fair warning for newcomers to Big Y.

Now, onto the main reason for my review: I'd heard great things about their fish and chips and had to try it. For around $13.99 plus tax, I received two large pieces of perfectly fried, steaming hot white fish, served over a bed of lukewarm fries. It came with a small side of coleslaw and tartar sauce--a solid deal. I also found out you can upgrade to onion rings at no extra charge (wish I'd spotted that option before ordering!). The gentleman who cooked up my meal was super nice and helpful.

They offer a small dining area near the store's entrance where you can enjoy any of their ready-to-eat meals. While the space is basic, a staff member was keeping the tables clean between guests. Eating fish there did make me feel a bit self-conscious, as it filled the area with its aroma.

Overall, I'd order the fish and chips again but I would probably ask to have them put a piece of 'wax paper' between the...

If could rate a 0 would. Worst Customer Service desk employee and store manager. No one seems to know or care what policies are. Definitely can tell employees were hired just to fill positions vs experience. Went in last night w my son and the customer service desk was already being nasty to the elderly woman ahead of us then store manager Megon was called to not aid when my turn. Instead both her and the desk clerk were uglier than any Christmas sweater you could imagine. 436pm on Christmas Eve and store was not closing until 6pm... a 5 minute transaction could not be achieved and instead met with 2 Store reps with an eff you attitude towards the lady ahead of us, me and the gentleman after while I attempted to reach a Big Y rep who actually cared about their customers. Hopefully only impossible due to being a holiday but that is wishful thinking. Reading through and see so many negative reviews regarding similar issue... wish I checked before driving to this terrible store with rotten employees including a Store Manager.... that says enough right there that 0 standards for a position that speaks...