BIGGBY COFFEE — Restaurant in Plainfield Charter Township

Young lady with glasses at window was odd. She stayed at her screen near the window and pretended to work even though there was no one else in the drive thru line. After a minute of not working she finally collected my money. I tipped and said thank you. Proceeded to watch her stay glued to her "post" while the other staff worked. She yelled at the girl who made my drinks because she made two 20 oz instead of the 24 ounces I ordered.

The "Alt" manager told her to just fix it. The young lady making my drinks got some steamed water and added it to both my wife and my drinks. I thought I must have been mistaken and have now tried both drinks with my wife. I tried to drink mine it just tasted watered down and off. Who knew steamed water would throw off the drinks that much?

My wife took one swig of her drink and told me it tasted disgusting without one biased word on my part. I would have gone back, but I dont want my drinks made by such rude and sloppy hands. This is beneath the standard of Biggby. The girl in charge? Was not doing her job the very opposite in fact. I can tell you with 15 years experiance as a Head Chef with "leadership " like that your sales as well as you reputation will evaporate faster than the steam in my...

The staff left me in my car at the drive through window for TEN MINUTES while laughing at me and refusing to take my order ON THANKSGIVING. I am a frequent customer and am very disappointed in your staff at this location. I have not seen those two girls there when I go typically you have two males at the drive through who are great. But you had a tall blonde and short brunette who were rude to me and would not come to the window UNTIL I CALLED THE STORES LOCATION and asked why they thought it was funny to leave me waiting. I got there at 6:58Am and by the time I was able to leave it was roughly 7:20am. I am very disappointed in this location and these two ladies and expect better. I wasted my money, time, and am very disappointed in the holiday spirit to laugh and mock someone while I could see them doing it! I have a...

Let me start by saying I'm a Biggby fan - over time I've learned to avoid this location. The drinks here are subpar to other Biggby franchises. It's always a pleasant surprise when I receive my order and It's correct - sadly I'm almost never surprised. I never complain and rarely will I write a negative review but, my experience last week sealed the deal and feel it's necessary to speak out. I drove up to the drive-thru around 5:00 p.m. and waited to be greeted (there were no other cars ahead of me)... after 2 minutes of sitting in silence and no response I drove to the window... no one to be seen- no customers, no employees. Drive around front and what did I find? The barista sitting at a table with her phone. HORRIBLE! Biggby, you may need to put your hiring managers on a leash and make your...