Burger King — Restaurant in Plainfield

Dear BK Customer Service,

I am writing to share a very concerning experience I had at the south Plainfield location earlier today. I have kept my receipt for reference.

I ordered three Jr. burgers and paid half by card and half by cash. The manager and a young man employee asked me to pull forward to the cone and wait, assuring me my order would be brought out. Since there was no one else inside or in the drive-thru, I assumed they were still cooking my food.

Less than 45 seconds later, the manager employee came out the back door with my order. As he handed me the bag, he asked, “So you’re not going to check the food?” When I replied, “I trust it’s there,” he responded, “I don’t know, I wouldn’t trust no one.”

This comment, combined with how quickly the food was brought out and the overall energy of the interaction, left me feeling extremely uneasy. It did not feel like a normal dining experience, and out of concern for my safety, I decided not to eat the food at all.

I am sharing this because food safety and customer trust are very important to me. I hope this feedback is taken seriously so that no other customer feels as uncomfortable as I did.

Thank you for your time and attention to...

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