Dunkin' — Restaurant in Plainfield

DO NOT GO TO THIS DUNKIN DONUTS!!! There is another Dunkin Donuts few minutes away in Fanwood. I rather go there or 7-Eleven down the street has Donuts and Coffee too. Also, there is WaWa on south ave which is 2 minutes away from this Dunkin Donuts. The middle age Indian lady here is very rude and has the worst attitude. I've been to many different dunkin donut locations but this location is the first one that I would not recommend anyone to go to. I was with my husband and children. I don't really buy fast food for my children so that's why my little children sometimes takes little extra time to decide what they want when once in a while we take them out to eat and because of that, they may change their mind more then once. I didn't want my children to rush to order because of that reason I wanted to go inside and order but the lobby was closed, we had to go thru drive thru and place an order. This young African American girl took our order. She was patiently taking our order but when I was letting her know that we wanted 1 strawberry glazed with sprinkle, 1 chocolate glazed with sprinkle, 2 chocolate frosted and 2 chocolate glazed without sprinkle donuts but she was little confused she thought I wanted 3 chocolate glazed with sprinkle so I said it's okay. Whatever you got I want total 6 donuts while I was finishing my sentence I heard this middle age Indian lady in the back hurry up and order there is a line. When I heard her say that I was so annoyed. I said to the young lady I wanted 1 bagel with egg and cheese and 1 bagel with cream cheese. Then we drove to the window because I kept thinking about the lady in the back telling us to hurry up. When we got to the window our order wasn't done so I said to the young lady that came to the window can I please add munchkin so she added and told us our total then she proceeded to tell me we can't add anything at the window because that middle age lady told her not to add anything to our order. I was so furious so I asked young lady the manager’s name and she said Rinku and then I asked her tell that Indian lady to come to the window and talk to me and explain why she wouldn't add munchkin to my order I was giving them my business but she refused to add munchkin to my order and refused to come to the window and talk to me. She didn't have a gut to tell me to my face but instead was using this young people to tell me, what she wanted to say. She's a bully. Dunkin Donuts needs to take this location and make someone else a franchise for this location. This middle age Indian lady should not be working where she has to deal with people. I am hindu but I never talked to anyone like the way that Indian lady talks to people. I am a manager and I've been working in customer service industry for big companies for 20+ years. When I am helping people and covering register, when staff is taking their break. There are guests that will wait in a line for 5 to 10 minutes and when they finally come to the register to order they don't know what they want and take another minute or two to decide and I wait patiently to take their order because I know how sometimes we all have that moment where we can't make up our mind and order as soon as it's our...

Every time I come here (or the Central avenue location) I get a different story of why the espresso shots are differently sized or priced; but the espresso is good, so even though they are shockingly more expensive than even a Starbucks espresso, I normally endure the confusion. However, I must have been to this Dunkin donuts like 100 times, and after waiting 15 minutes in the drive through, my debit card was not swiping, and they wouldn't give me the espresso so I could park, retrieve my cash from my purse in the trunk area and pay them. What? Instead I had to park, go inside, stand in line again, and then reorder my espresso, which took another 15 minutes for them to prepare. BUT forgetting that display of mistrust, when I asked them why they couldn't just give me the espresso and I would be right back in 5 or 10 minutes, I really didn't want it to be just throw it out (as I had already handled it, that is what would be expected anywhere!) THEY SAID "We can't just give it to the customer, we have to put it back in" just in case that's disgusting, and red flag to a health inspection. I could understand being anti-waste but that sounds unsanitary...

Awful service if you don't stop by early in the morning. You will get hard donuts, and bad mouth customer service from 2 of the lady workers, always going back and forth. I thought if your donut had a big on it that they put in the bag you were able to get a refund. Also they never listen to you as you place your order. They're so busy having personal conversations they rush you and complete your thoughts and get it wrong. If you order med or large they give you small. If you ask for small they give you med or large. I was in there today when at 4:00pm and watched the employee in action. She told the male customer she would call the cops on him because he wanted her to correct his order. He told her to give him a refund after she insulted him. The employee also told the customer to not come back in that location while she was working. I myself would never go back just because the employee treated the guy so rude. 😢😢😢 disgusting... I will continue to go to fanwood where they have better attitude...