Chicken Express — Restaurant in Plainview

Don't recommend this place even on a slow hour before 5 o'clock. Went there 4:15 to place my order slow before 5 o'clock. The manager in charge took my order I asked him if he had any catfish he walk over and said yes. As a manager myself understand about not wasting food want fresh food for the customers to bring back customers. But if you're a manager and look at your quality of the food that you're serving and know that it's old and been under the heat for more than 15-20 minutes common sense let you're customers know that the food that they're wanting is old but will get fresh one going. Customers don't wanna go home and see old quality they want freshness especially they spent $20 or more. I called the place and asked for the manager he said speaking told him about my situation and he said just bring the food back and we'll make right. That's not the point you as a manager should know better on what the food look like. Whatever happened to common sense these days? Satisfy your customers and bring them back because they're bringing the business and paying your bills without them there wouldn't anymore busines. Take care of the customers and serve fresh food if you serve fresh food the customers will come back. If there's rudeness employees and management and business serves nothing but old quality. Best believe that the customers won't come back and they will write bad reviews about...

UPDATED

This place has gone WAY downhill... Overpriced bland and flavorless chicken. The strips are so small that for the price (which is insanely high) it's a slap in the face.

Not to mention they've started adding a "3% non cash fee" to ALL purchases which is against the law to charge on debit card transactions. (look at the bottom of the receipt) which I'm assuming is why their lobby is still closed to the public. Because of as long as they don't give the option to run the card debit they'll keep running it credit. Talk about greed... That non cash fee is ONLY within the rights of its run credit. But STILL against the law if it's in a debit card.

The price? well...it's pretty expensive is the only downfall. If you're looking to get a family meal 30 tenders with the 3 sides be prepared to spend a minimum of...

I usually do not write reviews but we all know that it's been tough finding help and some have the I don't care attitude. I am just done with the restaurants that continue to have help that assume this is acceptable. We pay top $ and continue to support during this time but when I read the reviews about the same issue and nothing is being done, then I blame management and owner. It does not matter that you have only drive-thru service but when I sit for 20 plus minutes after giving my order and having the employee repeat the correct order back, I assume all will be good....WRONG EVERY TIME...last thing I want to do after working 9 hours and picking up dinner and driving home-yes, out of town-is to find I have no sides. Thank you for making this acceptable, customer service at...