Chili's Grill & Bar — Restaurant in Plainview

The food was good, better than I thought for a chilis. This was my first time ever in one. My problem is the bartender was absolutely horrible. She only came up to me once. Didn’t bring me any type of condiments with my food, and let her friends vape inside the restaurant, would just talk to them about going to ihop instead of helping customers. She stuck her hands in the trash to compact it more and didn’t wash her hands after. I’m lucky the person who brought me the food wasn’t her. Multiple people kept mentioned how slow she is and how she only cared about talking with them(her friends). They were being extremely unruly and she didn’t care at all just let them keep doing it. Would not recommend coming here if you see a girl with bangs hanging off the side of her face with tattoos on her arms. Ranks in my top 5 for worst service I’ve ever received. Again, food was good, just absolutely horrendous service. One customer even said “am I going to get my shot” after waiting for about 20 minutes and mentioning it to her about 4 times.

Update: It was her boyfriend, she let them get belligerent and they almost got in a fight, I’ve been sitting here waiting to pay my tab for 15 minutes. Her boyfriend almost got in a fight with another customer who was by himself minding his own business. I don’t know what is going on at this Chilis but that bartender just allowed all this to happen. And with more careful consideration this ranks as the 2nd worst restaurant experience I’ve ever had. It doesn’t quite beat the first, but this is definitely a night...

My wife and I took our 1 year old with us to eat at Chilis for dinner tonight. We were greeted and seated immediately. Our drink order was taken and we were brought chips and salsa. After that our waitress never bothered to come back and refill our drinks or take our food order. After waiting patiently for over 20 minutes it became apparent that the large table that came in 15 minutes after us was more important to our waitress than my wife, son and I. She was already taking their food order, so I asked a different waitress to bring our ticket so we could leave. The waitress that brought our ticket realized that our order was never taken, she apologized and offered to personally take care of us. My son was already fussy from sitting for so long. He was already hungry and that large tables order had just been put in. With our order being put in after a large amount of orders meaning it was going to be even more time before we could eat. We declined her offer and we paid out and then spoke with the manager who was very kind. She offered us an “online coupon to come back again and eat for free” but we declined the offer and chose to...

Terrible service. Three weeks ago, I ordered a bowl of chili and a house salad for take out. At first, when my order was brought out to my car, all that was in the sack was the salad. I called to let them know I needed the chili as well. They brought me a bowl of what I assumed was chili, but when I got home, I realized it was queso and chili's was closed so I couldn't do anything about it. Not only that, but the box that the salad was in apparently wasn't closed properly and it came open and spilled salad everywhere. This is the third time lately that I've ordered chili and either didn't get it or got something completely different that I couldn't eat as a meal, such as queso or guacamole. I called chili's to complain, but when I asked to talk to the manager, I was told he wasn't there. The person I talked to took my name and phone number and told me she'd have the manager call me as soon as possible. That was three weeks ago and I haven't heard a thing back from...