Wendy's — Restaurant in Plainview

Wendy's is Wendy's. It been the same everywhere I been to. The food I mean. Customer service is always different. Tonight was different. Two people at the cash register when I walked in saw me and then took off to the back with the other 5 people, the place was not busy at all when I was there. No one in drive thru and I was the only one inside. Finally after 2 to 3 minutes a young boy came up and took my order. I ordered my spicy chicken combo he rang it up, I didn't see the cookies until after he rang it up, I asked if they were soft he said yes made fresh. So I said I will take the sugar cookie. He cancelled my order to add the cookie on. I paid for the meal. He asked if I wanted ice I said yes, I guess their machine was broke, I asked if I could get some of the lemonade that was was behind him he said "I can't sorry". I said why not he said he would have to charge me again for it because it's fresh made. I said, politely, you should ask people first if they want fresh made lemonade. He turned around without saying anything. I went to get my drink and napkins I seen my tray sitting there at the front desk so I went by and asked if that was mine and the same young man walked by me and nodded his head yes.

Enough on that it is what it is. Food was hot and it was good. Cookie was hard as a...

Due to limited options in regards to dining in plainview texas I opted to give wendy's another opportunity. However I was left wanting as always. I went through the drive up window to order simply a spicy chicken sandwich with no lettuce add jalapenos. I paid got my order, checked it and it had lettuce, jalopenos bit no tomatoes. I then asked them if they could please fix it again with no lettuce add tomatoes. I got my order a second time and it was wrong.It only had jalopenos. Not sure if it was the manager, but she could see me from the window.Shaking my head, she approached the window And I stated my order is still wrong.This is why I don't come here. As I proceeded to Drive off.She yelled she repeated to the order to you and yes she's did repeat it correctly yet my order was wrong twice. It is disappointing knowing one should expect such poor customer service most especially in a community with limited dining options. Will not be giving Wendy's any further opportunities...

The overall experience of this particular Wendy’s was disappointing. I brought my entire family here for a late lunch around 2:30-3:00pm. The whole establishment was empty except for two workers who were staying over in a corner by the drive through window. We didn’t think anything of it and we all decided on what we wanted (about 5 minutes has gone by). The workers continued talking as if we were not waiting at all. We said “hello anyone there” to get their attention several times. Once a worker made eye contact with me he moved to where we couldn’t see them at all. After what felt like about another 10-15 minutes we left and went elsewhere. We even looked to see if there was anyone in the drive through that could’ve been the reason but no one was there. This is not the first time we’ve been where workers do not want to...