Won BBQ — Restaurant in Plano

Tuesday - July 30, 2024

WORST customer service I've ever received THIS YEAR from a restaurant and I eat out 2-3 times a week.

I live about 5 mins from this restaurant and was craving Korean food, so I was very excited to try out this restaurant after seeing it had great reviews. Just in case whoever's reading this review doesn't finish reading this entirely, the food here is GREAT but the service is very POOR.

I went Tuesday night at around 6:30PM and they had only 2 servers working.

They have 2 sides inside the restaurant, one for the grill where you can order KBBQ and one for the regular menu (see photos). I sat on the side WITHOUT the grill. There was one tall gentleman who worked at the grill side, and a smaller gentleman who was working the non-grill side. I kid you not, after we ordered, neither of them came to check up on our table once. There was only 3 tables on our side, and 3 tables on the other side (I checked while I was leaving to see why I couldn't find a single server). I went with my brother and we sat there for over an hour talking while we were eating, and I was shocked to see that no one came to check up on us even once, NOT A SINGLE TIME.

I had to flag someone down to order an extra bowl of rice. I had to get up from my seat and go to the server to ask for my check. The shorter gentleman wasn't too welcoming. The taller gentleman did seem like he had his hands full with the grill side, not sure how the sections were divided though. I still ended up tipping 20%, but they really need to pick up their customer service if they want to get repeat customers. How do you expect customers to tip if you don't even provide any service? Not coming to the table once is ridiculous, it would be hard to understand even if the restaurant was busy, but when there's only 6 tables total, there's no excuse at all.

The food and side dishes were good which is why I'm leaving 3 stars, and I would really love to support small businesses and come back to update my review to 5 stars.

I will be back since the food was good, but I really hope they fix their service so that they can grow their business!

I ordered the Kalbi Dolsot Bibimbap plus Dwenjang Jjigae combo and Pork Bulgogi, both were pretty good!

4.5/5 if they had better service, a bit on the pricier range but everything is...

I've visited Won BBQ twice since they opened in late March and have really enjoyed both experiences! First time was with a big group of 12 for lunch after church on a Sunday very soon after they opened and second time was about four weeks later, with a group of 5 adults and 2 children for Friday night dinner.

Both times the staff were super kind and attentive. My immediate table for four ordered beef & pork bbq set A our first time, and the second time we ordered beef & pork bbq set B. Happy to report that the second time, instead of us having to specifically ask for things like samjang, radish paper, and rice like we did the first time, everything was preemptively brought out before our meats arrived. I also really love that the bbq sets come with egg soufflé, soybean stew, and corn cheese. Quality of items — especially the meats — is all really amazing, and my husband and I had a great time both times. Seafood pancake could be crispier but the kids loved the japchae and our favorite dish of the night our second time was the wings. So moist and flavorful! Definitely a must order.

Employees cook all the meats for you so you don't have to worry about things burning, and they'll even ask how you like your meat cooked and try to meet your preferences. We had our beef cuts perfectly medium rare! The banchan is really good too; lots of choices and our favorite, fish cake, was super flavorful.

Need to come back and try the yukhoe and the large plate galbijjim — $90 for one dish is a bit steep for just me and my husband so we'll have to come back with a larger group again 😊 Won BBQ is quickly becoming our go-to Korean place, especially when we're craving KBBQ. Can't wait to return and try other options on the...

Won BBQ is a delightful addition to the culinary scene, offering a delectable array of Korean barbecue dishes that are sure to tantalize the taste buds. As a food enthusiast, I was thoroughly impressed by the high quality ingredients used in their dishes, which truly elevated the dining experience. The succulent meats and fresh seafood were a testament to the restaurant's commitment to sourcing the finest ingredients, resulting in dishes that were bursting with flavor and texture.

Moreover, the restaurant itself was impeccably clean, and the atmosphere was incredibly welcoming. The modern yet cozy ambiance created the perfect setting for a memorable dining experience. Despite it being their first day opening, the staff exhibited remarkable professionalism and attentiveness, further enhancing the overall dining experience.

During my visit, I had the pleasure of trying the Seafood Pancake for the first time, and it was an absolute revelation. The pancake was perfectly crispy on the outside and filled with a generous amount of fresh seafood, creating a harmonious blend of flavors and textures that left me craving for more. It was evident that the chef's expertise and dedication to using top-notch ingredients shone through in every bite.

Needless to say, my experience at Won BBQ left me eager to return and explore more of their menu. With such a promising start, I am confident that this restaurant will continue to impress diners with its exceptional culinary offerings. I look forward to returning to Won BBQ to savor more of their delectable dishes and to indulge in the warm and inviting...