Subway — Restaurant in Pleasant Grove

This restaurant seems like prices are getting higher and higher with portions getting smaller and smaller. You pay a ridiculous amount for a sandwich. This location especially left a bad taste in my mouth after placing an order online and being told I could pick it up, I drove there to pick it up, arrived 5 minutes after I got notified to find out that they gave my sandwich to another person. The cashier went back to find the manager and the manager didn't seem to trust me. I showed them the order and the order number and he asked me again if I hadn't just barely picked it up from the drive through and I said, "If I had, then I wouldn't be trying to get my sandwich now." I asked if they had asked the guy who they gave my order to for their name and they said they hadn't. I asked for a refund or that they remake the sandwich and so they remade the sandwich pretty sloppily. As I left, I heard one of the employees say that they didn't trust me. I have had much better experiences at other sandwich shops that are much more reasonably priced and provide much better service...

My friends and I have been there about 3 times through the drive through. Everytime we've done this, the lobby has been completely empty and the worker on drive through has said that they're working on orders and will be with us in a second.

We've waited ten minutes before driving off. This time we decided to go inside. As we drove past the payment window, we saw the worker sitting on his phone. We went inside and he came from the back and said that they were closed and couldn't help us, at 9:01. We tried to explain that we were in the drive through for ten minutes before that, but all he did was pull out his phone and show us the clock and tell us that he couldn't help because they were closed.

The general environment of this location is just a lazy and unorganized mess. After this particular even, though, I think you'd have just a better overall time if you found a different place to eat. There's a really good Italian Sub place just down that road with excellent service and relatively good food. Much more...

I Was soo excited to try the new foot long dippers! Too bad they're apparently only six inch.... the worker Proceeded to tell me that the sign that was right in front of her face that said footlong was wrong.! I was so excited I stiiilll got some cause I love subways food and trying new things. I can honestly say I don't even know If it was made right .. The worker had to ask someone in the back doing dishes if it was even real! He was the one who told her yes it is a thing, but there only 6 inch... if you ask me if you have to ask the guy doing dishes if it's even a real thing, when it's all over tv... promoting your new product... that's a problem 😕 food was okay just wish I didn't get the run around when it was right in there face... and windows. And to add last point we even called a different subway after and they knew exactly what we were talking about. They said it was definitely supposed to be a footlong! And they were sorry for our service. Moral of the story don't go to this location if you want...