Subway — Restaurant in Pleasanton

Horrible experience, the only employee working that day was not having it. Her customer service or lack of was beyond horrible. She had this angry look on her face and wasn’t friendly at all. According to her the credit card machine was malfunctioning and she refused to try to fix it. Luckily I had some cash on me at the time but I was really considering going to McDonald’s next store instead just because of her attitude. The sandwich she made was not made properly and when I tried to use a coupon she refused to take it saying it will not work even though it clearly said it does. There was no bar code to scan so there shouldn’t have been any problem taking it. I wish I knew her name but unfortunately she wasn’t wearing a name tag. I would not recommend anyone going here. I like that fact it is near where I go fishing but after this I’ll be...

Sheena Nagpal is the owner of this restaurant and I think one other location. They supply food to my child’s lunch every Friday. We ordered 3 times. The first time the order was lost, so my child had nothing for lunch. The next time, the order was incorrect and the 3rd time it was cold because they deliver it way too early. We had to stop ordering. The ordering system is a google doc that does not confirm to you that the order was actually placed. You don’t receive a notification, no e-mail etc. You are always in doubt if food will actually arrive. I spoke to Sheena about correcting this problem and she assured me that it would be. She did not fix it. Other parents at the school have had...

I woukd rate -5 stars. Lady was racist and didnt want to help me just bc i am a MEXICAN !! i came in to get a sandwich and she tells me that theres nomore bread when i can see it myself where they hold them. She took about 5 minutes before actually helping me!! I do not recomend this for anyone who is not white, asian, or indian. All those 3 races came in and she helped them right away in less than 20 seconds as i was eating inside. I aak for extra onion and she threw it aggressively. I feel sorry...