Serviceware -Apple Authorized Service Provider — Local services in Pleasanton

Echoing all the other reviews for Serviceware — you'll find the highest quality service with a quick turnaround here. I wouldn't trust my devices elsewhere!

Justin and Jenn are dedicated, trustworthy, communicative, and knowledgeable. I brought in an iPhone 13 for a stuck power button and a 2017 MacBook Pro for a battery replacement, and both of my experiences were phenomenal. Their quick repairs saved me from spending $2k on brand new devices!

I want to highlight my experience with the MacBook Pro battery replacement. Apple has a policy that requires third party service providers to send certain laptops to Apple for repair, and my laptop fell under that category. Online, Apple will quote you a deceiving price of $249, which doesn't include the labor or shipping costs. At Serviceware, they provided me a very reasonable flat fee quote, which included labor and shipping costs. Later on, Apple actually damaged other components of my laptop in their repair and tried to have me cover the costs. Luckily, Serviceware advocated strongly for me and convinced Apple to replace the other components at no added cost. I'm so grateful I went to Serviceware because dealing with Apple directly would've been such a nightmare!

I would only trust Serviceware to have your devices serviced - you won't be...

I have used six different IBM/Lenovo certified service centers since being a dedicated Lenovo business customer since 2004 on four different business laptops (I use one at a time), and Serviceware in Pleasanton has worked on two of my units over the course of the past three years, and I wish I could give them a higher number than 5/5, because they deserve it. They have always done repairs that were 100% solid and comprehensive where I did not need to return for something that was missed. In all cases, it has taken three business days from drop-off to pick-up.

All staff are kind, friendly, professional, and expert in providing high quality customer service in effectuating high quality equipment repairs, they interact at the level of the customer and are exceptionally accommodating in all ways, and it is not just me who they treat this way. As I am in their store during my short waits during drop-offs/pick-ups, I see how their integrity and respect is paid to every customer that walks in the door! I am so grateful they are less than a half-hour drive from my house.

I can not recommend the staff and technicians at Serviceware...

I recently had a fantastic experience at ServiceWare in Pleasanton. My Lenovo laptop suffered a faulty motherboard, and as someone who relies heavily on my computer, I was quite worried about data loss and downtime. Thankfully, I had an extended warranty, but what truly impressed me was the exceptional service I received from the shop.

The technicians were incredibly attentive and went above and beyond to ensure a smooth repair process. They thoughtfully moved my SSD hard drive to an external casing, allowing me uninterrupted access to my data while they worked on the laptop. This level of care and foresight truly put me at ease.

Once the motherboard was repaired, they efficiently reinstalled the SSD and ensured everything was functioning perfectly. Throughout the process, the technicians patiently explained the repairs being done, keeping me informed and confident.

I highly recommend ServiceWare. Their expertise, customer service, and commitment to clear communication make them a top choice, especially for Lenovo and...