Subway — Restaurant in Polk City

I am not a big Subway fan but my son likes Subway so stopped by Subway in Polk City. It was 6 pm on Saturday night. The “Open” sign was on, all the lights were on and there was a delivery truck unloading at the store and a there was a woman inside that appeared to be making a sandwich. in addition to the “Open Drive Thru” light being on, there was a handwritten sign that said “Drive thru Only! Closed until Truck is gone”. I read that to mean that we needed to go through drive-thru so I went to the drive thru. The person working in the store got in the intercom and said “the store was closed”. I said she should change her sign because the sign said it was open. She response was rude and condescending. I have never had a bad experience until this one. She shouldn’t be allowed to talk to customers if she thinks that kind of response is ok. I was surprised at the response but my kids said that the store had a negative reputation so they weren’t surprised at all. Either way, not a good experience. The fact that this is how it should go down for a restaurant at exactly 6pm on a Saturday night seems crazy. Why was this woman by herself at 6pm on Saturday? That might explain why she was so rude. It may very well been have been because of the position...

We placed an order over the phone at 3 minutes away, it was close to closing, which I understand is frustrating. The server over the phone initially refused our order, until she realized we were close, she yelled at my friend multiple times who was trying to order a specific cheese that they didn’t have, as if we had the menu memorized, and she kept telling us that the doors would be locked when we got there even though we would be there before close. I have worked in fast food, I understand the frustration with last minute orders, but it’s 7pm. We are not holding them out until 11:30 on a school night like I used to have to deal with, and the sandwiches take just a few minutes to make and she could have them done before close. We have sick people at home, this is the only quick restaurant in town, we needed food, and her behavior was absolutely inappropriate. Horrid service, the most rudely I’ve ever...

Came in around 8pm to pick up me and a coworker order, the young lady told me she was just about to call me because they didn’t have turkey. I asked for a refund and my coworker changed her sandwich. As she making my coworker sandwich I changed my mind and decide to get something else since I didnt have time go anywhere else. My lunch break is only 30mins. Her smile went upside down she had the biggest attitude making my sandwich mind you it’s 8pm the store don’t close till 9pm. Half of everything is already put a way. So she had to go to the back to get me ranch and mayo. I also ordered online before twice and asked for guacamole on my sandwich and it didn’t have it. So I paid twice for it and didn’t receive it when I asked why they said they put it up at 8oclock so if that’s the case why don’t they...